Senior Investigations Specialist

Position Summary

The Senior Investigations Specialist is responsible for managing and completing criminal background screening investigations in compliance with federal, state, and client-specific requirements. This role conducts detailed criminal record research, reviews and interprets court documentation, resolves report discrepancies, and ensures accurate and timely report completion. The position works closely with internal teams, vendors, courts, and clients to support quality service standards, compliance initiatives, and workflow efficiency while maintaining strict confidentiality and data security practices. Additionally, the Senior Investigations Specialist supports process improvement efforts, regulatory adherence, and departmental best practices within the background screening industry. The Senior Investigations Specialist reports to the Investigations Manager.

Job Duties & Responsibilities

• Manages criminal background check workflows, including report discrepancies, vendor coordination, and timely case completion.
• Reviews, interprets, and research criminal records to ensure accuracy, completeness, and compliance with federal, state, and client-specific requirements.
• Conducts and manages further investigations related to background screening services, including criminal records, Social Security traces, instant searches, and related screening components.
• Applies reporting guidelines, compliance standards, and industry best practices throughout the investigation and adjudication process.
• Communicates with internal teams, clients, courts, researchers, and vendors to resolve issues and ensure service expectations are met.
• Reviews reports and supporting documentation for quality, accuracy, grammatical correctness, and adherence to client protocols.
• Monitors reporting timelines and provide proactive status updates, delay notifications, and completion communications to stakeholders.
• Manages billing adjustments and charges for additional investigative services when appropriate
• Manages and resolves disputes by coordinating with vendors, contacting courts, and ensuring disputes are addressed and resolved in a timely manner.
• Reviews and redacts documents as necessary to ensure confidential, restricted, or non-reportable adverse information is not disclosed to clients in accordance with company policies and applicable regulations.
• Assists with maintaining departmental procedures, documentation, and workflow processes as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and relationship-building skills with the ability to work effectively across teams and with external stakeholders

• Ability to independently resolve problems, prioritize competing deadlines, and manage high-volume workloads with strong attention to detail and accuracy
• Ability to maintain confidentiality, data security, and proper handling of personally identifiable information (PII) at all times
• Knowledge of criminal court systems, legal terminology, background screening practices, and applicable industry regulations
• Ability to read, analyze, interpret, and apply legal documents, industry regulations, and screening results accurately
• Strong analytical and internet research skills, including experience navigating multiple systems and databases
• Understanding of applicable background screening regulations, compliance standards, and industry best practices
• Strong customer service orientation with a professional and courteous demeanor in phone, written, and in-person interactions.
• Proficiency in Microsoft Office Suite, Outlook, and standard office technology, including routine administrative and documentation tasks
• Ability to regularly operate a computer, keyboard, and telephone in a professional office environment

Travel

• No travel is regularly expected for this position.

Supervisory Responsibility

• This position has no direct report management responsibilities.

Qualifications

• Bachelor’s degree (BA/BS) and 2-4 years of related experience and/or training; or equivalent combination of education and experience.
• Experience in criminal justice system legal department, law practice, or related field preferred