Senior IT Consultant – Level 3 Engineering & Client Solutions

This isn't a backroom support role.

You'll be the senior technical voice our clients hear when things get complicated — leading solution calls, owning escalations end to end, and building the kind of trust that keeps accounts long-term. If you want a role where you solve hard problems and shape the client relationship, keep reading.

What you'll actually do day to day:

• Lead client-facing calls — you're the person explaining what happened, what we're doing about it, and what we're building to prevent it next time. Not reading a script. Owning the conversation.
• Drive escalation resolution — take the hard stuff from L1/L2, dig into root cause, fix it, and document it so it doesn't come back.
• Troubleshoot deep Microsoft 365 environments — Entra ID, Exchange Online/Outlook (service-side and client-side), Intune, endpoint security. This is your daily toolkit.
• Build and maintain infrastructure — network monitoring, server health, firewall management (SonicWall, Fortinet), VPNs, DHCP/DNS, VLANs.
• Automate with PowerShell — Exchange Online, Graph API, Intune scripting. If you can script it, you don't do it twice.
• Contribute to projects — new system rollouts, migrations, tool implementations. You'll have a seat at the table, not just a ticket in the queue.
• Maintain strong client relationships — proactive communication, regular check-ins, translating technical reality into language clients trust and understand.

What you bring:

• 3–6+ years in an advanced support, L3 engineering, or IT consulting role
• Proven ability to lead client or stakeholder conversations — not just participate, lead
• Advanced Microsoft 365 and Entra ID experience (this is non-negotiable)
• Deep Exchange Online/Outlook troubleshooting fluency, both service-side and client-side
• Hands-on Intune and endpoint management experience
• Solid networking fundamentals — VLANs, DHCP/DNS, site-to-site and SSL VPNs, firewalls
• Strong PowerShell skills for investigation and automation
• Clear communicator who can translate complex issues for non-technical audiences
• Patient, analytical, and genuinely curious — you learn because you want to, not because you're told to

Bonus points if you also have:

• SharePoint Online architecture, permissions, or migration experience
• Apple device management (Jamf, Addigy) in mixed OS environments
• Email security project work — DMARC alignment, secure mail gateways
• EDR/XDR platform experience, familiarity with ISO 27001 or SOC 2 frameworks
• RMM platform experience (Atera or similar)

Why IT LTC:

You're not a ticket number here. We're a consulting-first shop — our clients know our people by name, and our engineers have real ownership over accounts and outcomes. If you've been stuck in a high-volume MSP where you never talk to the customer and never see the impact of your work, this is the opposite of that.

Ready? Apply now — we move fast and respond to every applicant.

Equal Opportunity Employer. Offers of employment contingent on successful background check as applicable.

Job Type: Full-time

Base Pay: $50,000.00 - $72,500.00 per year

Application Question(s):

• How many years of experience do you have with Microsoft 365 administration

Experience:

• IT support or advanced technical support: 2 years (Required)

Ability to Commute:

• Plantation, FL 33324 (Required)

Work Location: In person