Senior IT Deployment Technician

We are seeking Senior IT Technicians for a high-impact, 26-week Windows 11 Enterprise Migration project. This role requires a "white-glove" approach to technical support, combining advanced imaging skills with excellent user-facing professionalism.

The Expectations

• Full Lifecycle Migration: Responsible for the end-to-end upgrade process, including hardware pickup, manual data backups, and return-to-service.
• Advanced Build Management: Beyond standard imaging, you will manually install and configure specialized software for complex workstations.
• System Validation: Perform post-imaging checks to ensure all drivers, BIOS firmware, and network connectivity (Wi-Fi/LAN) are fully functional.
• Quality Standards: Maintain a high "first-pass" success rate and ensure all deployment checklists are documented accurately.

Requirements & Abilities

• Technical Proficiency: Deep experience with Windows 11 migrations and SCCM-driven imaging.
• Hardware Knowledge: Expert-level familiarity with enterprise-grade laptops, desktops, and workstations.
• Data Integrity: Ability to perform manual user data backups to network shares and verify cloud synchronization (OneDrive).
• Operational Agility: Ability to work in a fast-paced environment and meet strict project milestones.

Background & Security

• Federal Clearance: Must be able to pass a rigorous background check for secure facility badging and proximity card issuance.
• Mobility: Must have reliable transportation for travel between regional facilities.
• Flexibility: Ability to work standard business hours with occasional night shifts for specialty secure areas.

Statement of Work (SOW): Technical Requirements1. Scope of Work

The Technician shall execute the migration of endpoints to Windows 11, following the established desk-side pickup and return model. This includes performing manual backups, initiating SCCM imaging sequences, and conducting final post-image validation.

2. Technical Performance Standards

• Successful Deployment: At least 97% of imaging jobs must be completed successfully on first contact.
• Rework Mitigation: Technicians are responsible for remedying any missing applications or local data issues identified after the device is returned to the user.
• Documentation: Technicians must complete and submit a checklist (digital or manual) for every device to ensure 100% audit compliance.

3. Security & Schedule

• Badging: All personnel must meet security requirements for official facility access.
• Deadlines: Work will be performed to meet set interim milestones, specifically a 60% completion target by July 31st and 100% by September 30th.
• Logistics: Technicians are responsible for their own travel and parking; the project has a fixed allowance for parking expenses.

Job Types: Contract, Temporary

Pay: From $25.00 per hour

Ability to Commute:

• Washington, DC 20001 (Preferred)

Work Location: In person