Senior IT Systems Technician / IT Manager (Hands-On)

Job Title: Senior IT Systems Technician / IT Manager (Hands-On)

Location: Costa Mesa, CA (Hybrid: Tues–Thurs onsite, Mon/Fri remote)

Employment Type: Full-Time

Overview:

At The DORIAN Group, we take pride in who we choose to work with. Always aspiring to create a collaborative, supportive environment, we care about your well-being and growth. Most importantly, we strive to have fun while doing excellent work for our clients.

We're seeking a team oriented, self-motivated Senior IT Systems Technician (or hands-on IT Manager) to support day-to-day IT operations across multiple offices and remote employees in a fun fast paced environment.

This role is focused on end-user support, device management, account administration, and maintaining a stable IT environment. Strategic projects and major system implementations are handled separately.

The hire is expected to operate with minimum supervision and manage their daily activities. An excellent communicator, they can identify and raise potential problems, omissions, risks, and feel comfortable escalating problems in a timely manner and manage them to closure. They are self-motivated, excel when challenged, and take initiative to raise the quality bar.

Key Responsibilities:
End-User Support & Operations:
Provide Tier IT support for multiple offices and remote staff
Troubleshoot hardware, software, and connectivity issues
Support laptops, docks, monitors, printers, and accessories
Handle escalations beyond basic helpdesk
User Provisioning / Deprovisioning:
Manage onboarding/offboarding:
Account creation (Microsoft 365, SaaS apps)
Device setup and deployment
Access/permissions management
Ensure consistent, secure user lifecycle processes
Device & Endpoint Management:
Provision and maintain laptops (primarily Windows, some Mac/iOS)
Manage inventory of devices and accessories
Maintain endpoint security and patching
Microsoft 365 Administration:
Administer Exchange Online, Teams, and SharePoint
Manage distribution groups, shared mailboxes, and licensing
Identity & Access:
Support SSO environment (OneLogin or similar)
Manage user access across business applications
Assist with MFA and security enforcement
Infrastructure Support (Light):
Monitor and support VPN connectivity and office networks
Support basic server and cloud connectivity
Escalate major issues to external partners when needed
Telecom & Mobility:
Support mobile environment (iPhones)
Administer JAMF (or similar MDM)
Assist with VOIP system (CallTower)
Systems & Tools (Required Experience):
Core:
Microsoft 365 (Exchange, Teams, SharePoint, Admin Center)
Windows OS administration
Experience with Imaging Tools
Basic networking (VPN, DNS, DHCP concepts)
Identity & Device Management:
OneLogin / Okta / Azure AD (SSO concepts)
Intune and/or JAMF (MDM)
Other Tools (Preferred):
CallTower or similar VOIP systems
General SaaS administration
Ideal Candidate Profile:
5–10 years in IT support / systems administration
Experience working in a multi-office environment
Comfortable being the primary onsite IT presence
Strong troubleshooting and user-facing communication skills
Collaborative experience working alongside MSPs and other vendors
Compensation:

Salary Range: $80K – $105K