Senior Key Account Manager

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Job Description

Overall Responsibility:

The Senior Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the Senior Key Account Manager must build and maintain a strong relationship with the client. SRKAM will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The Senior Key Account Manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Key Areas of Responsibility:

Develop a solid and sustaining relationship between major key clients assigned to him and the company.

Resolve key client issues and complaints.
Develop a complete understanding of key account needs.
Anticipate key account changes and improvements.
Manage communications between key clients and internal teams (Store Managers, District Managers and Buyers).
Coordinate with Sales Management team (DSD Managers, Sales Supervisors) assigned to each client.
Develop Strategic planning to improve client results and Business Reviews based on mutually established Goals for Key Accounts.
Establish, manage, and oversee internal promotional budgets with the company and external promotional budgets with the client, always keeping budget within approved yearly trade marketing budget.
Works closely with sales team, marketing, production, and team members from other departments dedicated to the same client account to ensure and exceed the highest quality of service.
Collaborate with the sales team to maximize profit by up-selling or cross-selling.
Manage new business pipeline.

Education and Experience

10 years increasingly responsible experience in sales
Bachelor’s degree or related experience
Experience in CPG and specifically in selling food products into grocery store

Key Skills and Abilities

Bi-lingual English/ Spanish required and experience with Hispanic products preferred
Exceptional verbal and written communication skills
Exceptional presentation skills and ability to create and present PowerPoint presentations
Strong negotiation skills
Outstanding relationship and customer service skills
A collaborative, goal-oriented team player
Excellent organizational and time management skills, with the ability to multitask, prioritize and manage time efficiently

Technical and Software Skills

Expertise in Microsoft Office Suite with particular expertise with PowerPoint
Experience with customer relationship management software and Excel

Other Requirements

Ability to travel up to 30% of the time, work both in office and remotely, and understanding that the position sometimes requires nights, weekends and longer hours

Physical and Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands consist of frequently standing, walking, reaching overhead, bending, twisting, pushing, and pulling, grasping, stooping, and lifting 50 lbs. Able to stand for prolonged periods of time. Able to walk long distance.

Chef Merito is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Chef Merito will provide reasonable accommodation to individuals with disabilities who need accommodation to fully participate in the application process.

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