Senior L2 Support Technician (MSP)

Senior L2 Support Technician (MSP)

About CCO

California Computer Options is a growing Managed Service Provider based in California delivering enterprise-level IT support and cybersecurity to small and mid-sized businesses. We manage our clients' entire IT environments — proactively, not reactively.

We are a tight team that holds itself to high standards. Documentation, accountability, and client experience are not optional here. If you are looking for a place to coast, this is not it. If you want to do real work, grow fast, and be part of a team that takes pride in what it delivers — keep reading.

The Role

This is a senior-level L2 position with a broader scope than a standard support technician. You will carry a full support workload, act as a technical resource for your peers, and assist with project work when needed. You are expected to be the kind of technician others lean on — not because it is in your job title, but because you know your stuff and you show up.

MSP experience is required. Candidates without it will not be considered.

Work Arrangement:

• 3 days per week in office (required)
• 2 days remote
• Regular on-site client visits
• On-call weekend rotation

What You'll Do

Support

• Handle escalated tickets and complex issues from L1 and L2 teammates before they reach the helpdesk manager
• Act as primary engineer for your assigned client accounts — own their environments, documentation, and satisfaction
• Jump on client calls and on-site visits directly when issues need hands-on resolution
• Respond and follow through without being chased — availability and accountability are non-negotiable
• Monitor and respond to Huntress EDR, ITDR, and security alerts
• Log all work in Autotask PSA accurately and on time — every ticket, every time

Peer Coordination

• Serve as the first technical resource for L2 teammates — answer questions, help troubleshoot, keep the team moving
• Help maintain consistent standards across the team — documentation, security baselines, ticket quality
• Share knowledge and best practices with junior technicians to raise the overall level of the team
• Flag recurring issues or knowledge gaps to the helpdesk manager so they can be addressed properly

Project Assist

• Support project work as needed — firewall deployments, client onboardings, offboardings, hardware replacements
• Take direction from VP of Operations on project tasks and execute independently
• Assist with Azure migrations, M365 configurations, and network infrastructure deployments
• Document project work thoroughly in MyGlue throughout every engagement

Requirements

• MSP experience is required — no exceptions
• 3+ years of hands-on MSP experience with a strong client-facing track record
• Strong troubleshooting skills across Windows 10/11 and macOS
• Hands-on Microsoft 365 administration — users, licensing, security settings
• Solid networking fundamentals — TCP/IP, DNS, DHCP, VLANs, firewalls
• Experience with Active Directory and/or Entra ID (Azure AD)
• Experience with RMM tools (Datto or similar) and Autotask PSA
• Comfortable in a documentation-first environment (MyGlue or similar)
• Able to work independently and help peers without needing direction for every task
• Valid driver's license and reliable transportation for client site visits
• Available for on-call weekend rotation
• Professional communicator — confident with clients in person, by phone, and by email
• Calm under pressure, proactive, and accountable

Nice to Have

• CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience with SonicWall or Meraki firewall deployment and configuration
• Familiarity with Azure cloud migrations and hybrid environments
• Experience with Datto BCDR or similar backup and disaster recovery solutions
• Experience supporting VoIP systems (RingCentral or similar)

What We Offer

• Competitive compensation based on experience
• Hybrid schedule: 3 days in office, 2 days remote
• 100% employer-paid health insurance (no employee contribution)
• 401K
• Generous PTO policy
• Dedicated client accounts — real ownership, not random tickets
• Modern, best-in-class MSP tool stack
• A team that does things the right way — process, documentation, and client experience matter here

To apply, email careers@computeroptions.net · California Computer Options, Inc.

Pay: $78,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• MSP: 2 years (Preferred)

Work Location: Hybrid remote in Corona, CA 92879