Senior Manager, Client Success

As the Senior Manager, Client Success, you will use creative and organizational skills to bring to life a wide array of multichannel programs for our clients which include nonprofits, government, and commercial clients. Responsibilities include conceptualizing, planning, and implementing integrated marketing campaigns which can include advertising campaigns, digital activations, special events, and experiential marketing. The Senior Manager will lead a team of in-house and contract staff to ensure that client work is completed on time and within budget. A successful Senior Manager will be creative and possess strong strategic planning skills, as well as good client interface and financial management abilities.

1st Degree, 1st Degree, a Moore company, is a communications and brand strategy partner for purpose-driven organizations. We shape brand storytelling across media, influencers, and emerging channels to build awareness, trust, and long-term engagement that fuels growth.

Our work goes beyond campaigns. We partner closely with our customers to clarify their brand, reach the right audiences with purpose, and create meaningful experiences that support fundraising, advocacy, and mission success.

Your Impact:

• Work with the sales team, Account Managers, Directors and Vice President, Client Success to research and lead omnichannel marketing strategies and implementation plans for multiple client campaigns and map out tasks needed to implement those strategies.
• Lead accounts that are considered enterprise accounts for 1st Degree and work directly with counterparts in the Moore organization.
• Have P&L responsibility for managed accounts.
• May have 1-3 team members as direct reports with roll up responsibility for their projects.
• Ensure clients and management are satisfied with proposed marketing campaigns.
• Coordinate client meetings and collaborate with copywriters, graphic designers, digital vendors, and others to create integrated marketing content.
• Conceptualize, create, and manage a content calendar and scheduling deadlines.
• Contribute to marketing campaign budgets and ensure that all staff adhere to them.
• Maintain an up-to-date understanding of the company, its products, vendors, and its client base to implement effective marketing campaigns.
• Communicate effectively with excellent writing skills across multiple writing styles, including emails, proposals, statements of work, document editing and briefs.
• Provide ongoing status updates and campaign results to sales team, company leadership, and clients.
• Develop and maintain strong working relationships with external vendors and supervise their work.

Your Profile:

• Minimum 7+ years of work experience in an agency setting, managing marketing and advertising. Experience working with a non-profit organization will be considered.
• Experience in directing and leading a team to create, guide, and align a messaging strategy across all communications including, but not limited to website and social media, public and media relations, internal communications, and program collateral.
• Bachelor’s degree (B.A. or B.S.) from an accredited college or university.
• Knowledge and background in full suite of marketing tactics to include digital, advertising creation and placement, creative development.
• Must be comfortable working for an agency.
• Understanding of the principles of fundraising and communications for nonprofits is highly desired.
• Must possess strong financial management capabilities.
• Must be able to multitask, have strong attention to detail, be highly organized and able to consistently manage 5+ projects and multiple clients at a time.
• Must be self-motivated, detail oriented, friendly, dependable, and proactive.
• Experience creating presentation decks using Google Slides, Canva or PowerPoint required.
• Must be able to collaborate with team members, creative professionals, and clients.
• Demonstrated ability to adapt to shifting priorities, demands, and timelines.
• Strong analytical and problem-solving capabilities.
• Regular travel may be required.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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