Senior Manager, Culture and Communications

Salary: $100,000 - $110,000

Qualifications

• 5+ years of experience in internal communications, employee engagement, organizational culture, or related fields.
• Proven success developing and executing communication strategies that drive engagement and connection across distributed teams.
• Deep understanding of culture-building, employee enga
• Reports To: Senior Managing Director, People Experience
• Location: Los Angeles, CA (Hybrid)
• Employment Type: Full-Time
• gement, and brand alignment.
• Strong interpersonal and relationship-building skills; ability to influence across all levels.
• Experience collaborating across HR, operations, and executive teams.
• Passion for fostering belonging, purpose, and employee pride in a mission-driven organization.

Position Summary

The Senior Manager, Culture and Communications is responsible for building and activating a vibrant, connected, and purpose-driven internal community at Intercare. This role blends culture strategy, internal communications, community engagement, and employee experience operations. You will elevate Intercare Communities into a dynamic, high-participation ecosystem; own and operate our swag and recognition programs; modernize how employees access internal information; and bring to life in-person and virtual experiences that foster belonging. This leader ensures that every team member - across clinical and non-clinical teams - feels informed, valued, connected, and proud to represent Intercare.

Reports To: Senior Managing Director, People Experience

Location: Los Angeles, CA (Hybrid)

Employment Type: Full-Time

Key ResponsibilitiesCulture Activation & Community Engagement

• Activate and elevate Intercare Communities as vibrant internal spaces for dialogue, connection, and shared identity.
• Develop campaigns, content rhythms, and programming that drive participation and cross-team interaction.
• Design and execute both in-person and virtual culture moments that foster connection and shared purpose.
• Gather feedback to continuously enhance the employee experience.

Employee Listening & Insights

• Support the deployment of employee pulse checks, engagement surveys, and feedback initiatives.
• Analyze results to identify themes, gaps, and emerging trends.
• Partner with leaders across departments to develop and implement action plans that address employee concerns.
• Track progress and close the loop with employees through transparent follow-up communications.

Recognition & Belonging

• Oversee and evolve Intercare’s recognition experiences, including milestone celebrations, appreciation campaigns, and value-based recognition.
• Manage and curate branded swag programs that reflect pride, quality, and thoughtful design.
• Ensure employees feel seen, celebrated, and proud to represent Intercare both internally and externally.

Internal Communications & Information Experience

• Execute a cohesive internal communications rhythm that promotes clarity, alignment, and transparency.
• Support leadership messaging and organizational updates with thoughtful framing and tone.
• Lead the ongoing development and refinement of a modern, intuitive intranet experience — ensuring employees can easily navigate policies, tools, and resources.

Outcomes & Success Measures

• Improved employee engagement and communication satisfaction scores.
• Increased participation in culture and recognition programs.
• Enhanced alignment between leadership messaging and employee sentiment.
• Clear, consistent, and transparent internal communications framework.
• Positive feedback from employees on connection, belonging, and morale.