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Senior Manager, Data Reporting
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:
ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.
THE TEAM:
Our Global Commerce and Payments Operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage with banks and card processing partners, powerful technology, intelligent billing, frictionless payment experiences, and unmatched scale across all member collections and payments. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.
THE ROLE:
- ABC is looking for a talented and motivated data leader to join our Global Commerce & Payments Operations team - someone who is passionate about driving business insights and analytics and who can effectively communicate their findings to cross-functional leadership and stakeholders in a fast-paced environment.
- As payments analytics lead you will focus on optimizing key payments strategies by measuring billing and collections effectiveness, payments across online, recurring and point of sale, and impacts to the business and our clients.
- You will develop frameworks to evaluate collection cohort results, socialize learnings and recommendations, and drive experimentation to identify growth opportunities.
- You will be the liaison between the Payment Operations Teams, and the broader Product, Data & Insights teams, Sales, Customer Success to ensure we have proper measurement in place for all of ABC platforms and payments channels.
- You will work closely with key stakeholder teams, including Finance, Accounting, Data/Insights, Engineering and Product, creating dashboards, reports, tools and customer analysis, to understand and align billing and collections optimization strategies, timelines, and tactics.
- Lead a team of Analysts responsible for analyzing, measuring and optimizing our billing, collections and payments
- Develop cross-channel measurement plans and KPIs to ensure results are measurable and actionable
- Develop a deep understanding of the client member billing and collections journey and drive measurement across channels
- Monitor collections performance, conduct testing to optimize campaign performance and improve ROI
- Develop insights to inform optimization and future product and operations strategies
- Deliver regular business critical reports on collections performance, ensuring consistency, accuracy and timeliness with actionable insights on learnings
WHAT YOU’LL NEED:
- Bachelor’s degree in computer science or equivalent in a quantitative discipline.
- 10+ years of product experience in data analytics, business performance science experience or equivalent.
- 3+ years of people management experience managing 2-5 team members
- Fluency with Python and SQL, Power BI and ability to be hands-on leader
- Ability to coach, mentor and exhibit curiosity in day-to-day operations
- Solid statistical foundations (e.g. A/B testing)
- Familiarity with standard machine learning concepts (e.g. regression/classification, clustering, offline/online model evaluation) and curiosity to learn more modern techniques as required
- Familiarity with data engineering best practices
- Experience leading cross-functional projects and partnering with Product/Data/Engineering/Finance/Analytics on strategy and prioritization
- Excellent verbal and written communication
- Experience working in the payments or SaaS domain
- Comfort working in a fast-paced, matrixed organization, with multiple stakeholders across time zones
WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – competitive PTO plans with 15 Earned accrued leave, 12 days Sick leave, and 12 days Casual leave per year
- 11 Holidays plus 4 Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Group Mediclaim insurance coverage of INR 500,000 for employee + spouse, 2 kids, and parents or parent-in-laws, and including EAP counseling
- Life Insurance and Personal Accident Insurance
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- Support for working women with financial aid towards crèche facility, ensuring a safe and nurturing environment for their little ones while they focus on their careers
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
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