Senior Manager, Digital Design & Product

Senior Manager, Digital Design & Product

Melbourne, VIC, Australia

Job Description

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help peoplesee and make more of their financial potential,so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

Lead the North Digital Design UX/UI and digital product capability. Manage a team of four UX/UI Designers and one Digital Design/Product Manager, setting the vision and strategy for user experience, interface design, and digital solution delivery. Champion a user-centric design, digital product innovation, and continuous improvement across North's digital platforms.

Leadership

• Lead, coach, and develop a team of 4 UX Designers and 1 Digital Design/Product Manager, fostering a culture of creativity, accountability, and growth. Setting clear objectives, providing mentorship, and driving professional development
• Defining, managing and defending an optimal digital experience for all North Online and North mobile app initiatives
• Driving a Customer First/Digital Experience focus within the design team, senior leadership and cross-functional project teams, demonstrated through improvements in the way we work and satisfaction survey results; and
• Defining and monitoring key performance indicators (KPIs), related to the overall digital experience satisfaction of Advisers and other users of North

UX/UI Design

• Define, manage and work with technology and other cross functional teams to execute the UI/UX strategy
• Champion the creation, implementation and governance of all digital experience processes and artefacts (including but not limited to the definition and management of the North Digital Design System & Figma component library, UX/UI processes and UX/UI research)
• Drive a broader understanding of UX/UI principles and ensure decisions are made that clearly demonstrate this through the delivery of solutions utilising these principles
• Stay informed with developments in technology, sharing these insights with the broader team and driving the implementation of these ideas within our processes and outcomes
• Oversee user research/usability testing with both internal and external stakeholders.
• Guide the consistent creation of user storyboards, wireframes, prototypes, and mock-ups

Digital Product Management

• Oversee the Digital Design/Product Manager in delivering digital product initiatives from ideation, opportunity and risk assessments, product discovery, prioritisation, iterative delivery, launch, and optimisation.
• Support the development and prioritisation of the digital product roadmap.
• Ensure engagement with business stakeholders, advisers, and clients to inform product strategy.
• Lead go-to-market activities for product enhancements and launches, including communications, webinars, collateral, and media.
• Collaborate with change management teams to roll out new initiatives to internal teams.

Collaboration & Stakeholder Engagement

• Work closely with Product, Technology, Distribution, Marketing, and Adviser groups.
• Build strong relationships with internal and external stakeholders to ensure strategic alignment and successful delivery.

What you will bring to the team

Ideally, you will bring the following experiences to this role:

• Proven experience as a Senior UX/UI Designer or Manager, leading design teams in Agile environments (3+ years).
• Demonstrated experience in the Australian wealth management market (5+ years) across products, platforms, superannuation, and retirement income products.
• Demonstrated experience in product/platform management, development & implementation (5+ years).
• Experience in Agile development as a product owner/manager (3+ years).
• Strong expertise in new product development, product optimisation, and digital transformation.
• Deep understanding of customer experience mapping, user-centred design, storyboarding, wireframing, prototyping, and interface design.
• Strong experience with UX/Digital Design Tools, such as Figma, Optimal Workshop and Optimizely (CMS).
• Demonstrated experience in the creation, integration, and governance of an end-to-end UX design system (e.g. Google Material Design/Tokens)
• Motivated, positive, creative, empathetic, and strategic thinker.
• Passionate about design and delivering seamless digital experiences.
• Strong collaborator and leader.
• Proven ability to undertake strategic analysis and present findings to key stakeholders.
• Experience in customer experience mapping and user-centred design principles.
• Knowledge of IT architecture, including web development, in a financial services environment.
• Strong business acumen, written and verbal communication skills, and ability to influence at senior management level.
• Effective cross-functional stakeholder engagement and relationship management.

You'll thrive here if

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.