Senior Manager, Order to Cash

Position Summary

The Senior Manager, Order to Cash supports the Senior Director in overseeing the daily operations, strategy, and performance of the Accounts Receivable function. This role ensures timely and accurate billing, effective collections, compliance with financial policies, and continuous process improvement to optimize cash flow and reduce aging balances.

Essential Duties and Responsibilities

Job responsibilities include but are not limited to:

• Assist in leading, coaching, and developing the Accounts Receivable team
• Monitor staff productivity, performance metrics, and service-level agreements
• Oversee daily AR activities including billing, assisting with collections, cash posting, and account reconciliation
• Monitor AR aging and develop action plans to reduce delinquent accounts
• Review and approve adjustments, write-offs, and escalated account resolutions
• Ensure accurate application of payments and maintenance of customer accounts
• Prepare and analyze AR reports, trends, and forecasts
• Support month-end and year-end close processes
• Identify risks and opportunities related to cash flow and receivables
• Identify inefficiencies and implement process improvements to increase accuracy and reduce cycle time
• Partner with IT to enhance AR systems, automation, and reporting tools
• Work closely with Sales, Customer Service, Collections, Compliance, and Legal teams
• Act as an escalation point for complex customer and escalated disputes
• Ensure compliance with internal policies, contractual requirements, and regulatory standards
• Maintain strong internal controls and audit readiness
• Support internal and external audits as required

• Manage, oversee, and report progress of the operations of the AR team ensuring effective communication, collaboration, and productivity with other areas of organization.
• Oversee Awards accuracy and key customer service financial processes, including sales order setup and management.
• Own, calculate, and report bad debt reserves at a customer level.
• Support year-end audit.

Additional Duties and Responsibilities

Upon management request.

Knowledge, Skills, and Competencies

Knowledge:

• ERP systems and related software (Epicor, NetSuite, Sage or similar)
• GAAP and revenue recognition
• Complex services billing and accurate, on-time and efficient billing practices
• Team management and leadership
• Process design and process management

Skills:

• Multiple team management
• Excellent clear oral and written communication
• Dispute resolution
• Problem solving
• Advanced Excel and related MS office applications and tools
• Problem solving
• Strategic staffing for operational efficiencies

Competencies:

• Interpersonal savvy
• Comfort around higher management
• Business acumen
• Conflict management
• Developing direct reports and others
• Detail oriented

Educational Qualifications/Job Experience Requirements

Experience Required:

• Minimum 5-10 years’ experience in including accounts receivable, cash application and collections with minimum of 5 years management experience preferred.

Education:

• Bachelor’s degree in Accounting or Finance
• CPA preferred but not required

Working Conditions/Physical Requirements

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule:

• Regular weekly schedule: weekends or holidays as needed.

Physical requirements:

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus.

Environment:

• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment.

Travel: <10%