Senior Operation Analyst

The Senior Operations Analyst ensures smooth, accurate, and efficient operations across PixFirst’s European school-photography and print-production workflow. The role blends analytical strength with hands-on operational expertise—from school setup and sales session creation to order processing, printing, and customer issue resolution.

Key Responsibilities

• Operational Analysis
• Track daily/weekly KPIs across the full workflow: school setup, product/pack creation, sales sessions, order accuracy, printing timelines, production errors, ticket SLAs, and school performance.
• Build reports that support Ops leadership and CEO decision-making.
• Process Improvement
• Map end-to-end processes and identify inefficiencies (duplicate albums, catalog issues, delays, bottlenecks).
• Work with Ops and Dev teams to fix root causes and reduce manual efforts.
• Quality & Compliance
• Monitor error patterns (order mismatches, missing images, wrong deliveries, print-lab delays).
• Implement QA checks and ensure compliance with quality standards and SLAs.
• Cross-Team Collaboration
• Coordinate with Photographers, Dev, BI, Customer Support, and Print teams to standardize processes, test features, reduce recurring issues, and improve turnaround.

Requirements

• 4–7+ years in Operations/Analytics/Process Improvement, ideally in e-commerce or multi-step fulfilment.
• Strong understanding of operational workflows and SLAs.
• Highly accurate, data-driven, detail-oriented, and process-focused.
• Excellent communication, documentation, and stakeholder management.
• Fast learner with strong ownership and ability to work under peak-season pressure.

About PixFirst:

• PixFirst.com is a French startup, founded in 2011 and headquartered in Paris, with the Technology and Operations team based in Bangalore, India.
• We have built a fully digitalised eco-system for school photography.
• PixFirst makes school photography creative, more revenue-generating, professional, and hassle-free.

Our Culture:

• Customers First: We focus on long-term client relationships and superior service
• Quality, Ownership & Accountability: We take complete ownership of our work and value performance excellence
• Collaboration: We work in small teams and encourage collaboration to achieve better results together
• Growth Mindset: We adapt quickly in a fast-growing environment and encourage learning, innovation, and new capabilities

Job Type: Full-time

Pay: ₹40,000.00 - ₹65,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Education:

• Bachelor's (Required)

Experience:

• Operation analyst: 3 years (Required)

Work Location: In person