Senior Operations Executive

Who We Are

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary

The role of the Senior Operations Executive will involve assisting the Operations team in the smooth functioning of the Government Services Department.

Contract: Permanent

Location: Dubai, UAE (On-Site)

Key Responsibilities

• Coordinate and support port call execution for Government and Defence clients, ensuring accurate documentation and timely service delivery.
• Liaise with internal stakeholders and global offices to ensure smooth handling of vessel operations.
• Communicate professionally with clients, agents, and service providers via email and calls to clarify requirements and updates.
• Assist government services team in any other logistics operations coordination.
• Assist government services in the contractual bidding process if required.
• Monitor operations data and service logs for accuracy, escalating discrepancies when needed.
• Assist in preparing reports, quotations, and financial reconciliations using Excel and internal systems.
• Maintain and update operational trackers, port performance metrics, and vessel movement schedules.
• Meet all KPI's as specified in the contracts.
• Working closely with the team members and providing emergency back ups as necessary to make sure that all the client requests are met timely irrespective of weekends or holidays.
• Business travel as required by Management to attend the port visits or logistics operations.
• OPSEC (Operations Security) - Utmost responsibility to keep the confidentiality of government clients, activities & process involved in.

HSSE - Health, Safety, Security and Risk (mandatory requirements)

• Comply with all Health & Safety policies.
• Accountable for assessing HSSE risk and implementing risk controls within area of responsibility.
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.
• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.
• Ensure full compliance with the ISS HSSE Management System.

Candidate Requirements

• Degree educated or equivalent experience in a relevant field.
• Eligibility to work in Dubai, UAE.
• Strong communication - both written and verbal.
• Competent user of Microsoft Office including Outlook, Excel and Word.
• Customer service orientation and interpersonal skills.
• Able to resolve basic contracts and pricing issues.
• Analytical, mathematical and multi tasking skills.
• Work independently and as a team member.
• Able to work remotely without compromising the quality of output.

You'll Receive

• A place to grow your career - we'll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Values

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues and contractors are central to our success.

Additional Information

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.