Senior Operations Manager

Location: Babosa Industrial Park, NH-3

Job Summary:

The Operations Manager will oversee the end-to-end operations of the e-commerce. The role involves managing product listings, inventory, logistics, order fulfillment, returns, and coordination with vendors and warehouse teams to ensure smooth daily functioning and growth of online sales.

Key Responsibilities:

1. Marketplace Operations Management

 Manage day-to-day operations on all related other platforms.

 Ensure product listings, pricing, and stock levels are accurate and updated.

 Monitor and optimize fulfillment processes (through their warehouses.).

 Handle order processing, dispatch, delivery tracking, and return management.

2. Inventory & Warehouse Coordination

 Maintain optimal stock levels across platforms and warehouses.

 Coordinate with suppliers, vendors, and warehouse staff for restocking and

dispatch.

 Track slow-moving or high-demand SKUs to minimize stockouts and

overstocking.

3. Performance Monitoring & Analytics

 Monitor sales performance, order volumes, and platform health metrics (Buy Box

%, order defect rate, late dispatch rate, etc.).

 Prepare weekly and monthly reports on sales, margins, and operational

efficiency.

 Track sales incentive and create workings of monthly credit notes

 Identify bottlenecks and recommend process improvements.

4. Vendor & Logistics Management

 Liaise with courier partners and 3PL logistics providers for timely delivery and

return pickups.

 Ensure cost-efficient shipping and negotiate better logistics terms when needed.

 Manage claims, reimbursements, and reconciliation of accounts with platforms.

5. Team & Coordination

 Supervise and train a small team handling catalog, dispatch, and customer

service.

 Coordinate with marketing, finance, and product teams to support business

objectives.

Qualifications & Experience:

 Bachelor’s degree in Commerce, Business Administration, or Supply Chain

Management.

 5–8 years of experience in e-commerce operations.

 Familiarity with online platform and other marketplace dashboards.

 Experience managing FBA / Easy Ship / logistics workflows.

 Strong analytical and Excel/reporting skills.

Key Skills:

 Excellent organizational and problem-solving abilities.

 Strong understanding of e-commerce logistics and seller operations.

 Proficiency in MS Excel, Google Sheets, and marketplace tools.

 Effective communication and vendor management skills.

 Attention to detail and ability to work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person