Senior Operations Specialist – Soft Services

Key Responsibilities

• Oversee day-to-day soft services operations across multiple sites (cleaning, housekeeping, landscaping, etc.)
• Monitor and ensure compliance with SLAs, KPIs, and contractual obligations
• Lead and guide site supervisors and team leads, ensuring performance and discipline standards are met
• Handle client coordination, site meetings, and operational issue resolution
• Support tender preparation, operational inputs, mobilization plans, and costing data
• Assist with contract administration, renewals, variations, and service changes
• Conduct site audits, inspections, and performance reviews
• In charge in manpower planning, deployment, attendance monitoring, and productivity optimization
• Ensure compliance with HSE standards, company policies, and client requirements
• Prepare operational reports, dashboards, and updates

Requirements

• 5–8 years’ experience in Soft Services
• Proven exposure to multi-site operations and large manpower deployment
• Experience in tender support and contract management
• Strong knowledge of SLAs, KPIs, and client service delivery models
• Good leadership, communication, and problem-solving skills
• Proficient in MS Office (Excel, reporting, presentations)

Preferred

• Valid UAE driving license
• Experience working with government or large private clients

Job Type: Full-time

Pay: AED7,000.00 - AED10,000.00 per month