Senior Operations Support

About the Role

We’re looking for a proactive Senior Operations Support to sit at the heart of our busy HVAC operations team.

You’ll be the key link between Operations, Sales, and Engineering — ensuring jobs run smoothly, issues are resolved quickly, and customers receive a first-class service.

This is a fast-paced role for someone who takes ownership, stays organised under pressure, and enjoys making things happen.

What You’ll Do

• Handle and prioritise calls, emails, and operational queries
• Process orders, RAMS, and job documentation accurately
• Schedule engineers and manage diaries efficiently
• Act as the main escalation point for engineers and clients
• Take ownership of job and client issues through to resolution
• Monitor key processes and ensure deadlines are met
• Coordinate subcontractor reports and follow-ups
• Maintain accurate system records and job updates
• Support daily operations, KPIs, and team coordination
• Produce O&M packs for completed installations
• Support the Operations Manager and act as deputy when required

What We’re Looking For

• Strong communication and organisational skills
• High attention to detail
• Confident problem solver who takes ownership
• Ability to manage multiple priorities in a busy environment
• Strong IT skills (Microsoft Office essential)
• Experience in operations, service, or engineering support
• Team player with a proactive, “can-do” attitude

What We Offer

• £35,000 salary
• Monday to Friday, 8am–5pm (no weekends)
• Office-based role in Winnersh
• Permanent position in a growing business
• Real responsibility and opportunity to make an impact

Interested?

If you thrive in a busy environment and like taking ownership from start to finish, we’d love to hear from you.

Pay: £35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person