Senior Pharmacy Technician: Clinical Coordinator

Company Overview
Lakeview Pharmacy is a community pharmacy located in <LOCATION>, serving both retail and long-term care customers. We are dedicated to providing comprehensive pharmaceutical services with a focus on patient care and safety.

Overview
The Clinical Care Coordinator plays a critical role in supporting patient care within our Long-Term Care pharmacy operations. This position serves as a primary liaison between patients, group homes, healthcare providers, and internal pharmacy teams. The ideal candidate demonstrates strong work ethics, integrity, attention to detail, and the ability to perform accurately in a fast-paced, deadline-driven environment. This role requires a high level of ownership, accountability, and collaboration to ensure safe, timely, and compliant medication services.

Key Responsibilities

Clinical & Operational Duties

• Enter new and refill prescriptions into the pharmacy operating system accurately and promptly to eliminate dispensing errors
• Maintain accurate patient profiles, pharmacy records, and cycle medication documentation
• Learn and manage cycle medication processes to meet delivery deadlines
• Process cycle medication renewals, new cycle orders, and refill requests as applicable
• Package medications accurately and efficiently using various packaging systems
• Troubleshoot and update pharmacy software as needed
• Collaborate with Long-Term Care and Delivery Driver staff to ensure timely and accurate prescription delivery
• Monitor inventory, identify outdated medications, and communicate shortages to inventory staff

Customer Service & Communication

• Answer incoming calls and demonstrate caring, understanding, and courtesy when assisting customers
• Route calls appropriately to ensure high-quality service
• Serve as a primary point of contact for group homes and patients
• Communicate with LTC nursing staff or prescriber offices to clarify orders or resolve discrepancies
• Support new facility onboarding and system updates
• Explain pharmacy policies, procedures, and services clearly and professionally
• Communicate daily work progress with internal teams

Quality, Compliance & Teamwork

• Adhere to all company policies, legal regulations, and pharmacy standards
• Maintain a clean, organized, and well-stocked work environment
• Support organizational objectives and promote a collaborative, team-oriented culture
• Actively seek out potential errors, question inaccuracies, and contribute to continuous improvement
• Complete additional duties and special projects as assigned

Required Qualifications

• High school diploma required
• Pharmacy Technician Registration required
• Pharmacy Technician Certification preferred
• Minimum of 2+ years of related experience (advanced degree may substitute for experience)
• Prior pharmacy order entry and long-term care experience strongly preferred

Knowledge, Skills & Abilities

• Strong work ethics and integrity aligned with company values
• Strategic thinking, planning, and effective time management skills
• Ability to analyze problems and implement solutions with minimal direction
• Advanced computer skills
• Exceptional attention to detail and accuracy
• Ability to work independently while meeting strict deadlines
• Proven ability to multitask in a fast-paced, team-oriented environment
• Quality-minded with a proactive approach to identifying and preventing errors
• Excellent verbal and written communication skills
• Strong customer service orientation and critical thinking skills

Work Schedule & Physical Requirements

• Monday–Friday with rotating Saturday shifts
• Occasionally early start or late finish based on pharmacy needs
• Ability to stand and walk 7–8 hours per day
• Ability to lift up to 15 pounds periodically
• Manual dexterity, visual acuity, and the ability to perform repetitive tasks is required

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person