Senior Pharmacy Technician (Customer Service Rep)

Senior Pharmacy Technician (Customer Service Rep) | Hybrid | Lake Bluff, IL

Job Type: Contract
Location: Lake Bluff, IL (Hybrid – onsite Tuesday & Wednesday, remote other days)

Job Summary

We are hiring a Senior Pharmacy Technician (Customer Service Representative) to provide high-level support to patients, pharmacists, nurses, and healthcare professionals. This role is ideal for candidates with pharmacy technician experience and strong phone-based customer service or call center experience.

The position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Both certified pharmacy technicians and experienced non-certified candidates are encouraged to apply. Candidates without certification will be expected to obtain PTCB certification within 2 years.

Key Responsibilities

• Maintain customer and patient records accurately in internal systems
• Process prescription requests and enter patient demographic information
• Serve as primary point of contact for patients and healthcare providers
• Handle inbound calls and customer service inquiries efficiently
• Coordinate with cross-functional teams to ensure timely order processing
• Resolve issues and provide solutions to patient and provider concerns
• Act as subject matter expert (SME) for team support and issue resolution
• Mentor junior team members when needed
• Assist with projects assigned by leadership

Required Qualifications

• High School Diploma required (Associate’s Degree preferred)
• 2–4 years of relevant experience in pharmacy, healthcare support, or customer service
• Pharmacy Technician Certification (PTCB) OR willingness to obtain certification within 2 years
• Strong phone-based customer service or call center experience preferred
• Strong computer skills (Excel, Word, Email)
• Excellent communication and interpersonal skills
• Strong organizational and analytical abilities
• Ability to multitask in a fast-paced environment
• Team-oriented mindset with leadership capability

Preferred Experience

• Call center or high-volume phone support experience
• Experience supporting patients or healthcare providers
• Experience working with prescription processing systems
• Familiarity with healthcare or pharmacy workflows

Work Environment

• Hybrid schedule (2 days onsite per week)
• Collaborative team environment
• Opportunity to mentor junior staff

Pay: $15.00 - $17.00 per hour

Work Location: Hybrid remote in Lake Bluff, IL 60044