Senior Professional Services Engineer

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, and Seattle, the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.

Senior Project Engineer:

We're looking for an experienced Senior Project Engineer to join our Professional Services team. In this role, you will independently lead and execute complex technical projects across Aldridge's service portfolio, serve as a trusted escalation point for internal engineers, and represent Aldridge with confidence in client-facing technical conversations. Reporting to the Director of Professional Services, you will operate at the Fluent level within our technical delivery framework deepening technical quality, expanding team capacity, and contributing directly to the knowledge and process standards that elevate our delivery organization.

Key Responsibilities:

• Deliver complex technical solutions independently across Aldridge service offerings, including advanced migrations, server builds, network and security deployments, and hybrid and virtualization projects.*

• Represent Aldridge in client-facing technical conversations, explaining solutions, setting expectations, and resolving escalations with professionalism and technical authority.*

• Serve as an internal escalation point for Associates and Project Engineers, guiding troubleshooting approaches and solution execution on non-standard issues.*

• Ensure strict adherence to PSA standards; review and maintain documentation quality across the team, including tickets, time entries, and configuration records.*

• Contribute to team scalability by authoring and updating SOPs, documenting repeatable solutions, and conducting cross-training sessions.

• Identify and surface systemic risks or recurring delivery issues to Leads and Architects, with recommended remediation.

• Mentor Associates and Project Engineers in technical execution, delivery standards, and professional client communication.

• Bachelor’s degree in Information Systems, Computer Science, or equivalent professional technical experience.

• 4–6 years of IT project or systems engineering experience; MSP or consulting environment strongly preferred.

• Demonstrated fluency across multiple technical domains (e.g., Microsoft 365, Windows Server, networking, security, virtualization).

• Proven ability to deliver complex technical projects independently and manage client-facing escalations effectively.

• Strong verbal and written communication skills; able to represent Aldridge confidently in technical discussions with clients.

• Experience mentoring and developing junior or mid-level engineers in both technical and professional skills.

• Relevant industry certifications preferred (e.g., Microsoft, Cisco, VMware, or security-focused credentials).

Hybrid work schedule

• Optional work from home days are Mondays and Fridays

• Required in-office days are Tuesdays, Wednesdays and Thursdays

Additional Requirements

• Physical ability to stand, walk or sit for extended periods

• Must be comfortable with periodically lifting 25 pounds

Aldridge Core Values:

• Build Trust – We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.

• Take Swift, Meaningful Action – When every second matters, we drill to the core question and act decisively.

• Create Best-Fit Solutions – We create the most value for the least added overhead and complexity.

• Evolve & Improve – We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:

• Competitive Salary and Incentive Plan

• Generous Employer Contribution to Health Benefits Package

• 401(k) Matching

• 4 Weeks Paid Time Off per year, plus additional days for community service

• Ongoing Training and Professional Development Opportunities

• Free Snacks and Beverages!