Senior Program Lead

Role - Senior Program Lead

Experience - 12+ years

Location - Riyadh, Saudi Arabia

Key Responsibilities

• -Lead the end-to-end launch and management of corporate and consumer card programs
• -Define card program strategy based on market benchmarking and customer needs
• -Identify key use cases such as travel spend management, expense reconciliation, and value-added card features
• -Develop business strategies including revenue projections and cost-benefit analysis
• -Align card product strategy with the company’s network, partners, and technical capabilities
• -Oversee program delivery against agreed project plans, timelines, and milestones
• -Coordinate cross-functional teams across product, technology, operations, risk, and compliance
• -Design end-to-end processes for onboarding, servicing, disputes, and issue resolution
• -Establish governance structures, escalation paths, and accountability frameworks
• -Identify program risks early and implement effective mitigation strategies
• -Ensure quality assurance, testing readiness, and compliance with business and technical requirements
• -Provide regular, executive-level status updates and stakeholder communications
• -Manage budgets, costs, and resource allocation across the program
• -Oversee go-live activities and post-launch stabilization
• -Monitor performance metrics including adoption, transaction volumes, and credit performance
• -Identify opportunities for product enhancements, CVP revamps, and new card offerings

Must Have

• 12–15 years of experience in program or project management within banking or payments
• -Hands-on expertise leading card program launches (corporate and/or consumer)
• -Strong understanding of card products, payment schemes, and associated technologies
• -Proven ability to lead large, cross-functional programs end-to-end
• -Experience building business cases, revenue models, and cost-benefit analyses
• -Strong governance, risk management, and delivery control experience
• -Excellent stakeholder management skills, including senior leadership engagement
• -Ability to communicate clearly with both technical and non-technical audiences
• -Experience working with Agile and Waterfall delivery methodologies
• -Ability to operate effectively in fast-paced, high-visibility environments

Nice to Have

• -Master’s degree in Business, Project Management, or a related field
• -PMP or PRINCE2 certification
• -Experience working with regional or global payment schemes
• -Prior experience launching card programs in the Middle East or KSA market
• -Strong analytical and problem-solving skills with a commercial mindset
• -Experience scaling card programs post-launch and driving adoption growth