Senior Project Manager, PMO

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

WHAT YOU’LL DO

The Senior Project Manager - PMO is a critical, hands-on role within the Project Management Office (PMO). The PMO operates under the Chief Information Officer and the Digital Technology and Innovation department. This individual is both a delivery leader and a strategic thought partner to the Director of Project Management and Business Analysis. The role is designed for a seasoned project manager who thrives in environments where structure is still being built and who is motivated by helping mature PMO, Agile, and SDLC capabilities. You will be leading and working alongside cross-functional teams as part of software and technology projects, as well as organizational transformation projects.

This role operates with high visibility across business and technology leadership and plays a key role in strengthening enterprise-wide delivery discipline, governance clarity, and portfolio transparency. This is not a “run-the-process” role alone. The Senior Project Manager will actively lead complex initiatives while contributing to the design, evolution, and institutionalization of PMO practices across SageNet.

Major Duties and Responsibilities

Project & Program Delivery

• Lead complex, cross-functional initiatives from intake through delivery
• Own end-to-end project execution including planning, scheduling, dependency management, risk management, and stakeholder communication
• Drive delivery outcomes while balancing scope, timeline, cost, and quality
• Serve as a trusted delivery partner to business and technology leaders
• Lead project work involving both technology and software, including custom full-stack, process automation/improvement, configuration changes, SAP, Salesforce, ServiceNow, and other IaaS/SaaS/PaaS/NaaS solutions.

PMO Maturity & Strategy Partnership

• Partner with the PMO Director to evolve operating models, governance, and delivery standards
• Work with other Digital Technology and Innovation teams to build a lean agile governance structure that is right-sized for SageNet.
• Help design and refine intake, prioritization, portfolio visibility, and reporting practices
• Contribute to the development of pragmatic Agile and SDLC frameworks that fit SageNet’s scale and culture
• Act as a thought partner on PMO maturity, tooling, and organizational adoption
• Improve delivery predictability through governance clarity, defined roles, and measurable accountability standards

Business Analysis & Requirements Leadership

• Lead or support requirements gathering and validation for assigned initiatives
• Translate business needs into clear, actionable requirements, epics, user stories, acceptance criteria, and delivery plans
• Support alignment of business, engineering/delivery, and external stakeholders.

Agile & SDLC Enablement

• Apply SageNet’s Agile SDLC framework appropriately based on initiative needs
• Support backlog creation, refinement, and delivery planning in partnership with product and engineering teams
• Model disciplined but practical Agile delivery behaviors

Stakeholder & Vendor Management

• Manage internal and external stakeholders with a focus on transparency and trust
• Coordinate and manage vendor-delivered work streams where applicable
• Proactively surface risks, issues, and tradeoffs, and drive timely decisions

Coaching & Leadership

• Mentor junior project managers and analysts through example and coaching
• Model PMO best practices through hands-on delivery
• Help establish a culture of accountability, collaboration, and continuous improvement

WHO YOU ARE

Required Qualifications

Experience, Education & Certifications

• 8 to 12 or more years of project management experience in technology-driven environments
• Bachelor’s degree in business, computer science, technology, or a related field
• Proven experience delivering complex, cross-functional initiatives
• Demonstrated experience delivering solutions on SAP, Salesforce, and or ServiceNow platforms
• Strong working knowledge of Agile and SDLC delivery models

Skills & Capabilities

• Expert-level project management fundamentals, including planning, execution, risk management, and governance
• Demonstrated ability to operate effectively in ambiguous environments and create structure
• Strong business analysis and requirements management capabilities
• Excellent communication skills with both technical and non-technical stakeholders
• Ability to influence without direct authority
• Experience with PMO tooling such as Jira, Confluence, Smartsheet, or similar platforms
• Ability to work effectively in a fast-paced hybrid environment while managing multiple concurrent priorities
• Proactive, solutions-oriented mindset with the confidence to ask thoughtful questions and constructively challenge the status quo
• Strong desire to work in a highly collaborative, team-driven environment with shared accountability for outcomes
• Demonstrated ownership mentality with a focus on results, transparency, and continuous improvement

Preferred Qualifications

Certifications and Additional Experience

• Agile certification, such as CSM, PMI ACP, SAFe, or similar
• PMP certification
• Consulting experience
• Previous dedicated SAP, Salesforce, or ServiceNow project management experience
• Experience working within organizations with evolving or emerging PMO maturity

WHERE YOU’LL WORK

This position operates in a hybrid work environment that combines in-office and remote work. Regular in-person collaboration with cross-functional teams is expected, with the office serving as a primary hub for planning sessions, working meetings, and key stakeholder discussions. The environment is fast-paced and delivery-focused, requiring strong organization, adaptability, and clear communication.

• Productively work in a hybrid environment, including designated in-office collaboration days as determined by department needs
• Ability to manage multiple concurrent initiatives with competing deadlines
• Business casual working environment
• Occasional extended hours may be required to support critical project milestones or production releases

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without issue
• Consistent use of hands and fingers for typing
• Consistent use of eyes to analyze monitoring applications, spreadsheets, ticketing systems, and web-based applications on a computer screen
• Ability to communicate effectively with internal teams and customers via phone, video conference, and in-person meetings
• Ability to remain in a stationary position for extended periods during meetings and work sessions
• Ability to occasionally move about the office to attend meetings or access work-related materials

CLASSIFICATION*: Exempt/Salaried
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Up to 10% domestic travel, primarily for internal stakeholder alignment, key planning sessions, or vendor coordination as needed. Travel frequency may vary based on project demands.
DIRECT REPORTS: No Direct Reports
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.