Senior QA Lead – ServiceNow Automation (...

Role Overview

We are looking for a Senior QA Lead with deep expertise in ServiceNow automation to lead and scale test automation and deployment automation using AutomatePro. This role will be a key contributor within the ServiceNow COE, responsible for automation strategy, technical leadership, and enablement across the SNOW portfolio.

Key Responsibilities

• Own and drive automation strategy and execution for ServiceNow programs using AutomatePro.

• Architect, design, and oversee test automation and deployment automation frameworks.

• Act as the primary QA automation lead for complex SNOW initiatives and releases.

• Mentor and guide QA engineers and automation teams, ensuring best practices and consistency.

• Troubleshoot and resolve high-complexity automation, integration, and CI/CD issues.

• Partner with SNOW Architects, DevOps, and delivery leaders to embed quality into the SDLC.

• Define and enforce automation standards, reusable components, and governance models.

• Support onboarding and enablement of large SNOW teams as automation scales.

• Review automation designs and code to ensure quality, performance, and maintainability.

• Provide visibility into automation metrics, risks, and improvement areas.

Required Skills & Qualifications

• 6–9 years of experience in QA, test automation, and automation leadership.
• Strong hands-on and leadership experience with AutomatePro (mandatory).
• Deep understanding of the ServiceNow platform (ITSM, ITOM, HRSD, or related modules).
• Proven experience leading ServiceNow testing and automation at scale.
• Strong knowledge of CI/CD pipelines, deployment automation, and DevOps practices.
• Experience designing automation solutions for enterprise-scale environments.
• Excellent analytical, troubleshooting, and decision-making skills.
• Strong stakeholder management and communication capabilities.

Good to Have

• Experience working in a ServiceNow COE or enterprise automation program.
• Exposure to automation rollouts across large portfolios (300+ users).
• ServiceNow and/or AutomatePro certifications.
• Experience working with multiple vendors and offshore–onsite delivery models.