Senior Quality Control Engineer

Job Summary

As a system integrator specialising in customer engagement solutions, including contact centre and conversational AI systems, we require a meticulous and innovative Quality Control Engineer who will play a key role in ensuring our solutions meet the highest standards of quality, reliability, and performance.

Key Responsibilities

1. Take part in the development and implementation of robust quality control methodologies tailored to customer engagement solutions.

2. Conduct thorough audits, inspections and testing of contact centre and conversational AI systems to ensure compliance with quality standards, including but not limited to:

3. Analysing user stories, use-cases and relevant business requirements

4. Cross-validation of requirements against scope of work documents

5. Design, develop and execute comprehensive test cases, plans and related scenario

6. Execute various levels of testing (e.g. system, integration, regression, etc.)

7. Detect, record, track, investigate and assist by providing pertinent insights in resolving defects and inconsistencies

8. Facilitate UAT with customers

9. Maintain detailed documentation of quality control activities, including inspection reports, test results and quality metrics.

10. Analyse quality data to identify areas for improvement, and report findings.

11. Monitor the performance of the quality management system and produce data and reports on performance, measuring against set standards.

12. Collaborate with cross-functional teams to communicate quality control information and drive continuous improvements.

Required Skills and Qualifications

1. Bachelor's degree in Computer Science, Engineering, Quality Assurance, or a related field.

2. 3+ experience as a Quality Control Engineer, preferably within the customer engagement solutions industry.

3. Strong knowledge of quality control standards, methodologies, and best practices.

4. Excellent analytical and problem-solving skills.

5. Ability to handle multiple tasks simultaneously

6. Team player and with deep sense of ownership

7. Ability to interpret technical specifications related to customer engagement solutions.

8. Strong communication skills, with the ability to clearly explain quality control processes.

9. Attention to detail, results-driven and a commitment to excellence.

Preferred Qualifications

1. Knowledge of contact centre operations and conversational AI technologies.

2. Knowledge of lean/Six Sigma methodologies.

3. Certification in quality control or quality management