Senior Relationship Manager (Assisted Se...

esignation : Relationship Manager / Senior Relationship Manager- Elite Service

About us: Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 4500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Matrimony Mandaps and Matrimony Bazaar.

We are the pioneer and leader in the online match making business with over 4 million active members availing these services.

Matrimony.com has a pan India presence with 7 regional offices and 145+ company owned retail outlets. Matrimony.com has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.

Deptt :

Assisted Matrimony is a premium matchmaking service to help industrialists, entrepreneurs, celebrities and highly successful professionals find the right match for themselves or their loved ones. This service caters to the who’s who of the society who chooses to seek a Relationship Manager’s help in finding a suitable match. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mate.

Role Review:

The Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. The role will be responsible for HNI Sales & Customer Service.

Key Responsibilities:

• Welcoming the customer on-board and creating a Member Profile.
• Meetings with Customer at his Residence / Office to gain in depth knowledge about partner preferences.
• Understanding the member choice, expectations and identifying the uniqueness of the Member.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
• Up-selling
• Maintaining good rapport with the member; providing the right ‘Elite’ experience and delivering quality service.

Competencies :

Functional

• Product Knowledge
• Process Knowledge
• Selling Skills
• Language skills – English / Regional / Vernacular

• Business / Telephone Etiquette
• Presentation skills

• Basic computer skills

Behavioural

• Values – Integrity , Respect , Customer Centricity
• Good Listening Skills
• Executive Presence
• Persuasion Skills
• Service Orientation
• Emotional Maturity
• Self-driven