Senior Reservation Officer (Arabic Speaker)

We are seeking an experienced and dynamic Senior Reservation Officer to join a leading travel company in Doha. The ideal candidate must have strong experience in airline ticketing, hotel bookings, and tourism services, with hands-on expertise in reservation systems and excellent communication skills.

Key Responsibilities:

• Handle domestic and international airline ticket reservations, reissuance, cancellations, and refunds.
• Manage hotel bookings, travel packages, and other tourism-related services.
• Provide accurate fare quotations and travel advice to clients.
• Coordinate with airlines, hotels, and tour operators to ensure smooth service delivery. Maintain proper documentation and booking records.
• Respond promptly to client inquiries via phone, email, and in person.
• Ensure high levels of customer satisfaction and professional service standards.
• Prepare reports and maintain reservation data using MS Office tools.

Requirements:

• 5–10 years of proven experience in airline ticketing and travel industry operations.
• 5 years of experience in GCC.
• Strong working knowledge of ATTA/ATA & Amadeus GDS (mandatory).
• Hands-on experience with hotel booking systems.
• Proficiency in MS Office (Outlook, Excel, Word).
• Excellent spoken and written English (mandatory).
• Arabic language skills will be an advantage.
• Strong customer service and communication skills.
• Ability to work under pressure and manage multiple bookings efficiently.

Preferred Skills:

• Knowledge of international travel regulations and visa processes.
• Experience in handling corporate and leisure travel accounts.
• Strong problem-solving and multitasking abilities.

Job Type: Full-time

Pay: QAR6,000.00 - QAR10,000.00 per month