Qureos

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Senior Role in Front Office (VAJ)

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

W H A T Y O U W I L L N E E D T O S U C C E E D
  • Genuine service personality, with high EQ.
  • Minimum 4 years' experience in Hospitality industry.
  • Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
  • Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T
  • Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
  • Coaching and training on-the-job.
  • Providing constructive feedback (on- and off-the-job).
  • Analyzing operations and assigning resources accordingly.
  • Conducting huddles during shifts to ensure seamless communication.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.

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