Senior Sales - Courier background

Must have Experience in Shipping mainly courier.

Job Summary :

Develop, guide, and scale the sales unit. This position is responsible for supervising a team of Sales Executives, monitoring sales pipelines, driving acquisition strategies, and ensuring the company meets or exceeds revenue and growth goals. The ideal candidate must be a confident leader with strong analytical skills, hands-on sales experience, and deep understanding of logistics or parcel delivery operations.

Job Description :

• Lead, supervise, and mentor a team of Sales Executives ensuring high performance and productivity.
• Conduct daily/weekly team briefings, performance reviews, and coaching sessions.
• Provide hands-on field support by accompanying team members on sales calls and client visits.
• Set clear goals, KPIs, and performance expectations for each team member.
• Develop training materials and onboarding procedures for new hires.
• Address performance issues through coaching and structured improvement plans.
• Foster a positive, competitive, and collaborative team culture.
• Develop and execute sales plans aligned with company targets and market opportunities.
• Identify and evaluate new business segments such as e-commerce platforms, SMEs, retail businesses, corporate clients, and bulk shippers.
• Assist in creating customized logistics solutions and pricing proposals for key clients.
• Work closely with the marketing team to implement promotions, campaigns, and lead-generation strategies.
• Analyze market trends and competitor activities to adjust sales tactics accordingly.
• Maintain a strong pipeline of potential clients through networking, partnerships, and cold outreach.
• Build and sustain long-term relationships with high-value and strategic customers.
• Serve as the escalation point for complex customer issues, complaints, or service failures.
• Conduct periodic client reviews to ensure service satisfaction, address concerns, and identify upselling opportunities.
• Coordinate with operations to ensure smooth onboarding and consistent service quality.
• Oversee contract negotiations, renewals, and proposal presentations for major accounts.
• Monitor daily, weekly, and monthly team performance using CRM tools, dashboards, and internal reporting systems.
• Track sales activities including lead generation, client meetings, proposals sent, deals closed, and service adoption rates.
• Prepare comprehensive reports for senior management detailing sales progress, KPI achievement, forecasts, challenges, and recommendations.
• Ensure that all sales activities, client information, and pipeline updates are accurately recorded in the CRM system.
• Conduct root cause analysis on lost deals and implement corrective strategies.
• Work closely with the Operations team to align customer requirements with delivery capabilities.
• Partner with Customer Service to ensure seamless onboarding and issue resolution.
• Coordinate with Finance for pricing approvals, credit terms, invoicing, and debt follow-up.
• Support Marketing by providing field insights for campaigns, market trends, and lead feedback.
• Collaborate with IT to improve CRM systems, tracking dashboards, and customer interface tools.

Qualifications :

• Bachelor’s degree in Business, Marketing, Logistics, or a related field (preferred).
• 3–5 years of sales experience, ideally in logistics, courier, or parcel services.
• Proven experience in team leadership or supervisory roles.
• Strong communication, coaching, and interpersonal skills.
• Ability to analyze performance data and develop actionable strategies.
• Goal-driven, proactive, and able to perform in a fast-paced environment.
• Proficiency in MS Office and CRM tools.