Senior Sales Support Specialist

Who We Are:

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.

As the thoughtful synthesis of carefully curated specialists, Lumelight was created to serve a highly fragmented market by simplifying benefits compliance, reducing exposure to risk and giving clients the freedom and confidence to focus on their core business and accelerate performance.

Lumelight is hiring a Senior Sales Support Specialist in the United States. As a Senior Sales Support Specialist, you will be an expert in all aspects of the sales administration and sales processes to support all Sales team personnel in line with Lumelight’s business objectives and market strategy. Additionally, the Senior Sales Support Specialist serves as a mentor and coach to others, including assisting with training other team members and new hires. The Senior Sales Support Specialist may take the lead on mini-projects or initiatives to aid with process improvement within the department or across the greater organization.This role is ideal for someone who has built a strong foundation in sales operations and administration, interested in taking the lead.

Duties and Responsibilities:

• Works closely with the Sales, Operations and Marketing teams to support marketing, sales and crucial administrative functions
• Develops an in-depth understanding of all product & service offerings
• Ensures prospective customers receive superior service and support by responding to inquiries and questions, involving the appropriate parties within our firm
• Assists with creating proposals, quotes, agreements/contracts, and audit implementation materials
• Assists with following up on open/outstanding proposals, quotes, agreements/contracts, and audit implementation materials, helping the Sales team move prospective clients through the presales process as quickly as possible
• Helps maintain sales database with client/prospect information
• Generates reports and participates in reoccurring team meetings
• With support from the Marketing department, monitors, tracks, ships and reorders sales collateral, proposals, or displays for trade shows and conferences
• Assists sales team with scheduling meetings as needed
• Supports achievement of company, team, and individual goals
• Assists with completion of projects and special duties as directed and within assigned deadlines
• Performs other functions as assigned

Requirements and Desired Qualifications:

• Superior time management, detail orientation, organizational skills, and the ability to quickly adapt to, and manage, multiple priorities or projects
• Excellent written and verbal communication skills with internal team members and external clients and brokers
• Must be able to work both independently and within a team setting
• Excellent customer service skills
• High level of professionalism with an attention to detail
• Ability to follow through and complete tasks effectively
• Ability to work collaboratively with cross-functional teams

Education and Experience:

• Bachelor or Associate’s degree preferred; previous administrative experience in an office setting is required
• 3-5+ years experience within similar field
• Proficiency in use of various Microsoft software such as Windows, Excel, Word and Outlook
• Experience using Salesforce or a similar customer relationship management software preferred
• Knowledge of the healthcare benefits industry (health insurance brokers/producers/consultants, claims audits, dependent eligibility audits) is preferred but not required

Work Environment:

This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.

Benefit Offerings:

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).

Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.