Senior Salesforce Business Systems Analyst

Job Title: Salesforce Administrator position - Applications Analyst III

Duration: 6 Months Contract to Hire

Location: Nashville, TN

Job Description:

Due to the nature of this position supporting critical government enterprise systems for Metropolitan Government of Nashville and Davidson County and applicable state and local employment requirements in Tennessee, applicants must be U.S. citizens and able to provide proof of citizenship upon hire. This position is not eligible for visa sponsorship, transfer of sponsorship, or employment-based immigration support .

As a condition of employment, selected candidates must also successfully pass a criminal record background check conducted by the Metropolitan Nashville Police Department prior to employment.

Typical duties include:

• Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
• Support Salesforce Service Cloud administration including configuration of objects, fields, page layouts, flows, and record types.
• Support customer requests for configuration, implementation, and enhancement.
• Troubleshoot and resolve enterprise application issues for supported systems.
• Application testing, including the development of test plans and test cases and troubleshooting the application.
• Application training for supported applications (coordination, scheduling, instruction, preparation)
• Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes.
• Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
• Support and maintain application interfaces/integrations as needed.
• Quarterly Salesforce software release analysis, preparations and testing.
• User profile and license audits for assigned systems.
• Review current business processes and make recommendations for process improvement.
• Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
• Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
• Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
• Project task and analysis work for enhancements and/or issues related to customer and vendor applications.

Minimum Qualifications :

• 2+ years of Salesforce Administration experience including configuration of objects, fields, page layouts, flows, record types, user profiles and permissions
• 2+ years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience