Senior Service Advisor

Key Roles & Responsibilities:

• Serve as the first point of contact for customers, ensuring a welcoming and professional experience
• Understand customer concerns, record vehicle issues, and convert inquiries into confirmed workshop appointments
• Proactively sell service agreements, maintenance packages, and repair solutions
• Arrange vehicle pick-ups and drop-offs to enhance customer convenience
• Receive customers at the workshop and manage smooth handover within the service team
• Prepare and draft service agreements and repair estimates for management approval
• Coordinate with technicians to ensure accurate vehicle diagnosis and timely repairs
• Communicate service progress clearly to customers and upsell required repairs ethically
• Check parts availability and pricing with suppliers to provide competitive estimates
• Educate customers on Minor Service, Major Service, and repair schedules
• Ensure vehicles are delivered on time and as promised
• Build strong, long-term customer relationships to maximize repeat business and referrals

Experience & Qualifications:

• Minimum 5 years UAE experience as a Service Advisor in a multi-brand auto repair garage
• Must have experience in drafting and selling service agreements for cars
• Bachelor’s Degree or Diploma in Automobiles
• Strong sales, negotiation, and customer relationship skills
• Ability to multitask and handle high customer volumes
• Valid UAE Driving License (mandatory)

Benefits:

• Competitive package as per UAE Labour Law
• Stable, long-term opportunity with a growing automotive brand
• Performance-driven work environment with customer-focused culture
• Performance-based monthly incentives

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month