Senior Service Delivery Manager

Job Summary

LeQipe Services is seeking an experienced and results-driven Senior Service Delivery Manager to oversee service operations, client support performance, and operational delivery standards across the organization.

This role is ideal for a professional who enjoys improving service quality, leading operational teams, and managing customer-focused delivery processes in a fast-paced business environment. The successful candidate will play a key role in strengthening operational efficiency, maintaining high client satisfaction levels, and ensuring consistent service delivery performance across multiple operational functions.

We are looking for a proactive and organized leader with strong communication skills, operational management experience, and a passion for delivering exceptional customer experiences.

What You'll Do

• Oversee daily service delivery and operational support activities
• Manage client service workflows and operational coordination processes
• Monitor service performance metrics and identify opportunities for operational improvement
• Collaborate with internal departments to maintain efficient service delivery standards
• Handle escalated client concerns and ensure timely issue resolution
• Supervise operational teams and support workforce coordination activities
• Prepare operational reports, performance summaries, and service updates for leadership
• Improve operational procedures related to customer support and service management
• Maintain accurate service documentation, operational records, and reporting data
• Support onboarding, coaching, and operational training initiatives for service teams
• Coordinate communication between clients and internal operational departments
• Support continuous improvement initiatives related to operational efficiency and customer satisfaction

Requirements

• 5+ years of experience in service delivery management, operations management, customer support leadership, or client services
• Previous supervisory or management experience preferred
• Strong communication and relationship management skills
• Excellent organizational and operational coordination abilities
• Experience managing customer-facing workflows and service operations
• Strong analytical, problem-solving, and leadership capabilities
• Ability to manage multiple priorities in a fast-paced operational environment
• Experience with CRM systems, reporting tools, and operational management platforms preferred
• Degree or diploma in Business Administration, Operations Management, Customer Service, or related field preferred

Why Work With Us

At LeQipe Services, we believe exceptional service delivery and operational excellence are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.

Our organization values professionalism, teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to lead impactful service initiatives while working alongside experienced professionals in a growing business environment.

الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي