Senior Showroom Service Advisor (for luxury brand and must be attentive to detail)

We are looking for a Showroom Service Advisor for a luxury brand to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Must be attentive to detail.
• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
• Manage and oversee the dealership’s workflow and schedule.
• Call customers to advise them about service changes or car pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Requirements and skills

• Proven 5+ years work experience as a Service Advisor or similar role in a luxury brand.
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making and problem-solving skills
• Relevant training and/or certifications as a Service Advisor.

Please read the requirements carefully. Kindly refrain from sending your CV if you do not meet the stated qualifications.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• ARE YOU ATTENTIVE TO DETAIL?

Education:

• Diploma (Required)

Experience:

• SERVICE ADVISOR IN LUXURT BRAND: 5 years (Required)