Senior Software Implementation Specialist

Senior Implementation & Customer Success Specialist

About Us

We are a small software company that works closely with contractors and service-based businesses. Our software helps customers manage their day-to-day operations, and our implementation team is a big part of making sure new customers actually get set up, trained, and successful.

We are not looking for someone who wants to hide behind a ticket queue all day.

This role is hands-on. You will be talking to customers, walking them through the software, helping them solve problems, testing features, documenting issues, and making sure people feel taken care of.

Our work environment includes:

• Modern but casual and relaxed office setting
• Substantial Growth opportunities

Benefits:

• Great environment
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

About the Role

We are looking for an experienced implementation and support person who can help lead customer onboarding, training, and software support.

You should be comfortable getting on phone calls and Zoom meetings, explaining software clearly, following up with customers, troubleshooting issues, and working with our internal team when something needs to be fixed or improved.

This is a great role for someone who has worked in SaaS implementation, customer success, software support, onboarding, account management, or technical training.

How to Apply

Fill out our job application form here: https://t1.prodbx.com/go/?c=100-316-kW6Tjq

What You’ll Be Doing

• Onboard new customers into our software
• Lead training calls over Zoom and phone
• Answer customer questions through calls, emails, and text follow-ups
• Help customers understand how to use the software in their real business
• Provide technical support when users run into issues
• Test bugs and new features before or after release
• Document issues clearly for the development team
• Help improve our onboarding process, training material, and support workflows
• Work directly with a small team where your input actually matters

What We’re Looking For

• Experience in software onboarding, implementation, customer success, or technical support
• Strong people skills and the ability to explain things clearly
• Comfortable leading customer calls and training sessions
• Good problem-solving skills
• Strong follow-up habits
• Comfortable using Excel
• Organized enough to manage multiple customers and tasks at the same time
• Willing to learn our software deeply
• Able to test features and clearly explain what is working or not working

Nice to Have

Not required, but helpful:

• HTML and CSS knowledge
• Experience working with contractors, construction companies, or service businesses
• Experience writing help docs or training guides
• Experience with CRM, estimating, accounting, or project management software
• Basic understanding of software testing or QA

Who This Is Not For

This role is probably not a fit if you do not like talking to customers, following up, explaining things more than once, or digging into software details.

We need someone who is patient, sharp, and comfortable being the person customers rely on when they need help.

Why This Role Matters

When customers buy software, they do not just need a login.

They need someone to help them understand it, set it up correctly, and actually use it.

That is what this role is about.

How to Apply

Fill out our job application form here:

https://t1.prodbx.com/go/?c=100-316-kW6Tjq

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mesa, AZ 85205 (Required)

Work Location: In person