Senior Technical Operations Manager – Hospitality Division, Doha

Company Description

Byrom plc, founded in 1991, is a premier provider of tailored event services, having gained exceptional expertise from delivering over 200 major global sports events over three decades. From accommodation and ticketing to hospitality, IT, and transportation, Byrom offers comprehensive turn-key solutions to meet the needs of clients and event rights-holders. With offices across Europe, Asia, the Americas, and the Middle East, Byrom employs a talented and multi-lingual international team. The company collaborates with organizations such as FIFA, Ryder Cup Limited, EPCR, and AFC, delivering unparalleled services for world-renowned events like the FIFA World Cup, FIFA Women’s World Cup, Ryder Cup, and AFC Asian Cup.

Role Description

This is a full-time, on-site role in Doha, Qatar for a Senior Technical and Operations Manager, reporting to the Head of Event Delivery, and Events Director. This is initially a fixed term role, from Q1 2026 to 9th April 2027.

The Senior Technical Operations Manager in the Hospitality Division is a critical role responsible for strategic planning and execution of world-class operations across major events within the company’s portfolio. Primarily reporting to the Head of Event Delivery, this role manages the full project lifecycle, from initial planning and contract management to the mobilisation, operational delivery, and demobilisation of both service providers and technical service providers and event sites, taking a lead role in the planning and execution of temporary and external hospitality activations. This role will support in other functional areas such as Catering, Guest Experience, or general operations (space allocation, venue deployment, training, reporting, cleaning) or a combination of the above depending on the project/ event underway. Each area involves supplier contract management, detailed operational planning, and seamless delivery. During the mobilisation and operational phases, this role will lead elements of installation and setup, including hospitality spaces, villages, activations, furniture, fixtures, décor, and signage. Alternatively, it can take over a site management role for hospitality operations at a venue or cluster level. This includes overseeing all functional areas with Byrom Consultancy LLCs Hospitality operations, ensuring smooth execution and exceptional guest experience.

Essential Experience:

• Minimum 10 years of experience in large scale international events, preferably in the field of
• Hospitality, and with experience in different events site’s type.
• Good knowledge of international and localised food and beverage cultures relating to Hospitality services at major events.
• Experience and understanding of FOH and BOH operations required to deliver premium hospitality guest experience
• An in-depth understanding and experience of international event procurement and contract management from tender design to execution
• Ability to coordinate operational teams composed of direct reports, multiple contractors and services suppliers in delivering high level hospitality programmes
• Experience in working in a multi-cultural organisation and with international stakeholders such as Government Organisations, Sporting Federations and Local Organising Committees

Essential Skills:

• Ability to work calmly under pressure and meet multiple deadlines
• Flexible in a constantly evolving environment with good proactive problem-solving skills
• Strong project management and time management skills
• Good administration and IT skills including Microsoft Office and Cloud based programmes
• Strong verbal and written communications skills, fluent in both written and spoken English
• Excellent team leader and developer of management team
• Experience in Qatar or GCC

Desirable:

• Qualifications in Food Safety (CIEH), Culinary and or Food Technology
• Qualification in IOSH Managing Safety
• Arabic speaking