Senior Technical Sales & Support Engineer (Industrial Automation)

Location: 10th of Ramadan City, Egypt

Company: Al Sakr Online (www.alsakronline.com)

Salary: 12,000 – 15,000 EGP (Negotiable based on experience)

Al Sakr Online is a specialized industrial automation e-commerce and technology platform serving the Egyptian and Middle Eastern markets. Based in the 10th of Ramadan industrial hub, the company bridges the gap between global industrial brands and local engineering needs.

The company is currently evolving into an Autonomous Industrial Brokerage Platform, leveraging a sophisticated network of AI agents to streamline sourcing, logistics, and procurement for high-demand components like sensors, PLCs, and drive systems.

Core Focus Areas

• Digital Marketplace: Managing a massive, technically accurate catalog of over 500,000 industrial items from global leaders such as Siemens, Schneider Electric, SICK, and Kempston Controls.
• Engineering Community: Empowering local professionals through the Al Sakr Affiliate Program, which incentivizes Egyptian engineers to integrate premium automation brands into their local projects.
• Technical Excellence: Providing expert-level UI/UX and technical support, ensuring that complex industrial data is accessible and actionable for procurement managers and site engineers alike.
• Innovative Sourcing: Utilizing on-premise AI and RAG (Retrieval-Augmented Generation) workflows to provide localized, private, and rapid responses to industrial inquiries and supply chain challenges.

With a strong presence in Egypt's major industrial zones, Al Sakr Online is dedicated to modernizing how the region sources and implements automation technology.

Job Purpose

As a Senior Technical Sales & Support Engineer, you will bridge the gap between complex industrial automation solutions and customer needs. You will be responsible for driving revenue growth through technical expertise, managing high-level client relationships, and providing top-tier support for our portfolio of industrial brands.

Key Duties & Responsibilities

Technical Sales & Business Development

• Identify and develop new business opportunities within the 10th of Ramadan industrial zone and beyond, targeting factories and engineering firms.
• Conduct technical presentations and live demonstrations of automation products (PLCs, HMIs, Sensors, VFDs, etc.) to prospective clients.
• Analyze customer requirements to provide accurate technical offers, selecting the most cost-effective and efficient components for their specific applications.
• Negotiate and close sales deals, ensuring alignment with company profit margins and growth targets.

Technical Support & Consulting

• Provide expert pre-sales consultancy, assisting customers in the design phase of their automation projects.
• Deliver post-sales technical assistance, including troubleshooting hardware/software issues and guiding clients through installation or configuration.
• Develop technical documentation, manuals, and localized "How-to" guides for the Al Sakr Online platform to add value for digital customers.
• Liaise with international brand suppliers to stay updated on the latest firmware, product launches, and technical patches.

Strategic & Senior Responsibilities

• Manage the full sales cycle for key accounts, ensuring long-term partnership retention and satisfaction.
• Collaborate with the e-commerce team to ensure technical specifications on www.alsakronline.com are accurate and optimized for professional buyers.
• Mentor junior engineers and sales staff on technical best practices and effective communication strategies.
• Monitor market trends and competitor pricing within the Egyptian industrial sector to provide feedback for procurement and marketing strategies.

Requirements

• Education: Bachelor’s Degree in Electrical, Mechatronics, or Electronics Engineering.
• Experience: 3+ years of proven experience in Sales and Technical Support specifically within the Industrial Automation sector.
• Skills: Deep knowledge of major automation brands, excellent negotiation skills, and proficiency in English (technical and conversational).
• Location: Ability to commute to or reside near 10th of Ramadan City.

Pay: E£12,000.00 - E£16,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales & Technical: 2 years (Required)

Location:

• 10th of Ramadan City (Required)

Work Location: Remote