Senior Travel and Ticketing Officer

As a Senior Travel and Ticketing Officer at VOLO Travels, you will support the Ticketing Manager in overseeing the daily operations of the ticketing department while ensuring smooth and efficient handling of travel arrangements for offshore crew, employees, and management staff. This role requires someone who can thrive in a fast-paced, high-volume environment where urgent requests, last-minute changes, and tight schedules are part of daily operations. The ideal candidate should have strong experience in travel and ticketing operations, excellent coordination skills, and the ability to work under pressure with minimal supervision while maintaining accuracy and efficiency.

Key Responsibilities:

• Assist the Ticketing Manager in managing the day-to-day operations of the ticketing department
• Handle high volumes of flight, hotel, and travel-related bookings for offshore crew, employees, management staff, and executives
• Coordinate closely with the Crewing Department to ensure timely issuance and modification of crew travel arrangements based on operational schedules
• Process ticketing inquiries, rebookings, cancellations, refunds, and urgent travel requests efficiently
• Monitor booking accuracy, fare compliance, and cost-effective travel arrangements in line with company policies
• Support the supervision and guidance of ticketing staff to ensure service quality and adherence to company procedures
• Ensure timely issuance of tickets and travel documents while maintaining accurate travel records
• Assist in monitoring IATA-related processes, reporting requirements, and compliance procedures
• Prepare operational and travel reports for management review as required
• Coordinate with airlines, travel partners, and internal departments to resolve ticketing and travel-related issues
• Assist in monitoring departmental performance and identifying opportunities for process improvement
• Ensure all travel arrangements are completed accurately within required timelines despite operational pressures and last-minute changes
• Maintain confidentiality and professionalism when handling management and employee travel arrangements

Minimum Qualifications:

• Must be available to join immediately
• Bachelor’s degree in Business Administration, Hospitality Management, Tourism, or any related field
• Minimum of 5 years of experience in travel and ticketing operations , preferably in the marine, or offshore industry
• Strong knowledge of airline reservation and ticketing systems
• Familiarity with IATA regulations, procedures, and fare rules
• Excellent organizational and multitasking abilities
• Ability to work effectively under pressure in a high-demand, fast-paced environment
• Strong problem-solving and decision-making skills
• Good communication and coordination skills in English; Arabic is an advantage
• Proficient in Microsoft Office applications and travel management systems
• Ability to work independently with minimal supervision and manage multiple urgent requests simultaneously