Senior Travel Operations Manager

About the Role:
Manitoba Travel & Tourism Services W.L.L. is seeking a highly experienced and results-driven Senior Travel Operations Manager to oversee travel operations, tour management, and customer experience delivery in Kuwait City. This role focuses on optimizing travel services, managing end-to-end tourism operations, and ensuring seamless client journeys across regional and international destinations.

Key Responsibilities:

• Travel Operations Leadership: Oversee end-to-end travel services including bookings, itineraries, and logistics
• Tour & Service Management: Manage tour packages, travel programs, and customer experience delivery
• Operational Efficiency: Optimize workflows, reduce service delays, and improve operational performance
• Supplier Coordination: Work with airlines, hotels, transport providers, and travel partners
• Customer Experience Management: Ensure high-quality service standards and client satisfaction
• Process Improvement: Enhance operational systems, booking processes, and service delivery
• Team Leadership: Lead travel consultants, operations staff, and support teams

What We Are Looking For:

• Experience: Senior-level experience in travel operations, tourism management, or hospitality operations
• Skills: Strong operational, customer service, and coordination capabilities
• Education: Degree in Tourism, Hospitality Management, or related field
• Industry Knowledge: Experience in travel agencies, tour operations, or destination management
• Leadership: Ability to manage teams and multi-service travel operations

Why Join Us:

• Travel Industry Exposure: Work in tourism, travel services, and international operations
• Leadership Role: Oversee full travel operations and service delivery
• Career Growth: Opportunities for advancement into Director of Operations or Tourism Director roles
• High-Impact Environment: Operate in a dynamic and customer-focused industry

Pay: KD1,600.000 - KD3,200.000 per month

Work Location: In person