Senior UX Analyst

Are you passionate about creating exceptional user experiences? Do you enjoy diving into processes and uncovering better, smarter ways of working? Looking for a collaborative team where your expertise is valued and your ideas influence meaningful change?

Then ARAG is the place for you! We’re hiring a Senior UX Analyst to join a Scrum team to lead discovery efforts, influence design direction, and deliver insights that will help shape the future of ARAG’s products and user experience.

• Provide thought-leadership on the vision, strategy, and execution of the ARAG’s user experience across multiple products
• Maintain a deep understanding of ARAG’s business function’s audiences, processes, systems and tools to provide relevant internal and external user experience recommendations
• Identify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.
• Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.
• Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams
• Utilize design system to create user experience mockups
• Along with Product Owner, serve as liaison between business and development team to ensure high-level business and user requirements are translated into functional technical requirements and user stories
• Coordinate with business, marketing and legal teams to define content requirements
• Work with Product Owner and business to establish UX success metrics
• Offer guidance to UX team members on user experience research and design best practices, ensuring efforts align with company, stakeholder and end user priorities
• Coach UX team members through the creation of innovative and impactful user experience solutions, keeping dependencies, integrations, scope and value-based prioritization top of mind
• Assist is the development and management of team objectives, plans, priorities and budget
• Keep pulse on digital trends and technology and proactively bring opportunities to the organization for consideration
• Serve as a change agent to drive organizational transformation and innovation
• Serve as a cultural steward and positive role model by representing ARAG at Its Best
• Other duties as assigned

• Experience mentoring and developing others
• Knowledge of qualitative and quantitative user experience research methodologies and technologies
• Proficiency in user-centered design and usability testing practices
• Experience with UX design tools (i.e. Figma, Miro)
• Knowledge of agile development methodology and project management tools
• Understanding of internal and external digital asset capabilities and data structures
• Familiarity digital design principals, performance guidelines, accessibly standards and analytics
• Experience with vendor management and contract negotiations

• Ability to deliver a UX vision that encompasses both customer and business needs
• Ability to hold accountable dynamic team members with varying skill levels without direct management responsibilities
• Ability to dive deep, uncover insights, and clearly communicate the “why” behind decisions
• Ability to think beyond “what is” and ask “what could be?”
• Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
• Ability to define and deliver MVP solutions, embracing iteration over perfection
• Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions
• Exceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
• Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work
• Ability to troubleshoot and resolve issues at both a strategic and tactical level
• Ability to effectively operate and encourage others to remain positive in a fast-paced, ever-changing environment
• Excellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
• Willingness to maintain a “fail fast, move forward” mindset

• Four-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivalent experience.

• 7+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field.

• Certified Usability Analyst (CUA) certification preferred

• Some travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.