Senior UX Designer

• Experience Strategy: Maintain and refine UX standards for Discovery and GRC.
• Research: Convert feedback from customers, CS, and sales into actionable UX improvements.
• Interaction & UI: Design flows and screens that simplify data‑heavy, multi‑step tasks.
• Collaboration: Work closely with Product Managers, Engineering, and PMMs to ship improvements smoothly.

Role & Responsibilities

• Market/User Research & Feedback Handling
  • Join customer / CS calls to understand workflow pain points in Discovery and GRC.
  • Conduct Market/Competitive research to identify product-market gaps.
  • Review tickets, support queries, and usage analytics to identify UX issues.
  • Consolidate insights into UX problem statements and small improvement backlogs.
• Interaction & Visual Design
  • Create task flows, wireframes, and updated UI for prioritized areas (filters, review panels, dashboards, approvals, etc.).
  • Ensure consistency with existing design system, patterns, and behaviors.
  • Provide responsive layout guidance where relevant (web app).
• Delivery & Collaboration
  • Work with Product Managers to refine scope and acceptance criteria for UX changes.
  • Partner with front‑end and back‑end developers to ensure accurate implementation.
  • Participate in sprint planning, reviews, and QA support for UX items.
• Measurement & Iteration
  • Define simple UX success checks (drop in support tickets, fewer clicks, better completion rate).
  • Run quick hallway / remote usability checks for high‑impact changes.
  • Maintain a rolling “UX improvements log” with before/after snapshots.