Senior UX Researcher

About Lollypop

Lollypop Design Studio is a global design studio crafting meaningful digital experiences at the intersection of human behavior, business strategy, and technology.

We partner with startups, scale-ups, and enterprises across industries to solve complex challenges through research-led thinking and thoughtful design execution. Our research practice plays a critical role in shaping product clarity, usability, and long-term impact.

We’re looking for a Senior UX Researcher who thrives in an agency environment, someone who can balance rigour with speed, insight with action, and collaboration with independence.

Your Mission

As a Senior UX Researcher, you will lead research efforts across client engagements and help teams uncover deep user insights and translate them into confident product decisions.

You will work closely with UX, UI, marketing, and sales teams to ensure research actively shapes design direction and business outcomes, rather than living only in reports.

This is a hands-on leadership role. You will execute research, guide thinking, and elevate research maturity across projects.

What You’ll Be Doing

Lead end-to-end UX research across client projects

• Scope research plans based on business goals, timelines, and constraints

• Conduct qualitative research including in-depth interviews, contextual inquiries, field studies, usability testing, and evaluative research

• Design and execute remote and in-person studies, including surveys and mixed-method research where relevant

• Analyse and synthesise complex qualitative data into actionable insights and opportunity areas

• Create compelling research outputs such as insight reports, personas, journey maps, frameworks, and client-ready presentations

Collaborative Impact & Leadership

• Collaborate closely with UX and UI designers to ensure research informs design decisions

• Partner with marketing and sales teams to strengthen customer understanding and positioning

• Present findings confidently to clients and internal stakeholders

• Mentor junior researchers and designers on research thinking and rigour

Must-Have Skills & Experience

• 4–7+ years of hands-on UX or design research experience, ideally in an agency or consulting environment

• Graduate or postgraduate degree in Psychology, Cognitive Science, Anthropology, Human Factors, Sociology, HCI, Market Research, or a related field

• Strong command of qualitative research methods and the ability to apply them to real-world product challenges

• Proven ability to independently plan, conduct, analyse, and present research studies

• Strong analytical and synthesis skills, with the ability to move from raw data to meaningful insights

• Proficiency with research and collaboration tools such as Figma, FigJam, Miro, Notion, Dovetail, or similar platforms

• Excellent verbal and written communication skills

• Comfort working across multiple projects and diverse stakeholder groups

• Deep curiosity about user behaviour and the motivations behind decision-making

Nice-to-Have

• Experience with early-stage or zero-to-one research

• Familiarity with AI-assisted research workflows or experience researching AI-enabled products

• Exposure to domains such as fintech, healthcare, mobility, SaaS, or consumer tech

• Fluency in regional Indian languages: Tamil, Hindi, Telugu, Kannada

• Experience mentoring or guiding junior researchers