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Job Description

The Senior Voucher Analyst (SVA) plays a critical role in overseeing the daily operations of voucher and special claims processing for all subsidy-related programs. This position ensures compliance with HUD Section 8 regulations, PHFA’s Annual Contributions Contract (ACC), and internal agency policies. The SVA provides leadership, technical guidance, and quality assurance to ensure timely and accurate processing of housing assistance payments.

Essential Functions:

• Supervise and support staff in processing housing assistance vouchers and special claims in accordance with HUD regulations, PHFA policies, and ACC requirements.
• Train team members on relevant systems, procedures, and regulatory guidelines, including HUD Handbook 4350.3, the Special Claims Processing Guide, and the Monthly Activity Transmission (MAT) Guide.
• Troubleshoot and resolve issues encountered during voucher and special claims processing.
• Maintain accurate and timely tracking logs, reports, and system data.
• Coordinate system access, Security Awareness Training, and Rules of Behavior compliance.
• Monitor staff performance using available systems and reporting tools; adjust assignments as needed to ensure efficiency.
• Prepare and verify accounting files for submission to the Finance Department to facilitate monthly payments to Owners/Agents.
• Manage portfolio changes and baseline monitoring in applicable systems.
• Monitor and resolve TRACS error messages and ensure timely submission of tenant and voucher data.
• Review and respond to special claim appeals.
• Conduct annual performance evaluations and provide coaching and corrective action as necessary.
• Serve as the primary liaison with software vendors (e.g., Calypso) to resolve technical issues related to voucher processing.
• Draft and distribute communications to Owners/Agents and TRACS contacts regarding HUD notices, policy updates, and procedural changes.
• Respond to audit and review requests with appropriate documentation and explanations.
• Prepare monthly, annual and other reports as requested by the Manager of Contract Administration.
• Provide required documentation to subcontractors for Monthly Occupancy Reviews (MOR).
• Participate in meetings with HUD, subcontractors, and other stakeholders as needed.
• Complete special assignments as directed by the Director of Housing Management or Manager of Contract Administration.

Job Requirements:

• Bachelor’s degree from an accredited institution and work experience in related field.
• In-depth knowledge of HUD regulations and policies; AHM certification or equivalent required.
• Proven experience in staff supervision, coaching, and performance management.
• Proficiency in Microsoft Office; and a willingness to learn new systems.
• Strong organizational, analytical, and communication skills.
• Ability to work independently, manage multiple priorities, recognize problem situations and offer solutions and meet deadlines.
• Professional demeanor with a commitment to confidentiality and customer service.
• Strong attention to detail with the ability to identify errors, inconsistencies, and areas of improvement.
• Willingness to travel, including occasional overnight trips.

Qualifications

Assisted Housing Manager (AHM) or equivalent - Quadel or equivalent, Bachelor of Science, Capacity to training and teach., Decision Making/Problem Solving, Dependability, Equivalent relevant experience (5-7 years), Evaluate Employee Performance, Job Knowledge, Planning and Organization, Work Habits/Time Management

Experience

Relevant experience (3-6 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.