Senior Waiter

Senior Waiter – Key Responsibilities1. Customer Service & Guest Experience

• Greet and welcome guests in a polite, friendly, and professional manner.
• Present menus, provide detailed information on menu items, and offer recommendations.
• Take accurate food and beverage orders and relay them to the kitchen/bar staff promptly.
• Ensure guest satisfaction by anticipating their needs and addressing any concerns or complaints immediately.
• Maintain a professional and courteous approach at all times to enhance the guest experience.

2. Order Management & Service

• Serve food and beverages accurately and efficiently according to company standards.
• Ensure proper table settings, including cutlery, glasses, and tableware.
• Handle special requests, dietary restrictions, and customized orders carefully.
• Monitor guest tables regularly to ensure prompt service and handle additional orders quickly.
• Ensure accurate billing and assist guests with payment processing.

3. Leadership & Team Support

• Assist in supervising junior waiters and support staff to ensure smooth operations.
• Provide guidance, coaching, and on-the-job training to new team members.
• Coordinate between kitchen, bar, and service staff to maintain seamless service.
• Act as the point of contact between management and the service team for updates and instructions.

4. Hygiene, Safety & Compliance

• Ensure the dining area, tables, and service stations are always clean and well-organized.
• Follow all food safety, hygiene, and sanitation standards as per UAE Municipality and company policies.
• Report any potential safety hazards or maintenance issues to management promptly.
• Make sure that proper personal hygiene and grooming standards are maintained at all times.

5. Upselling & Revenue Enhancement

• Suggestive sell and promote menu specials, combo offers, and premium items to maximize sales.
• Ensure knowledge of current promotions and offers to inform guests effectively.
• Assist in achieving outlet sales targets and contribute to revenue growth.

6. Reporting & Communication

• Provide daily feedback to the Restaurant Manager on guest experiences and operational issues.
• Report customer complaints, delays, or service concerns to management immediately.
• Maintain accurate records of orders, bills, and any customer special requests.

7. General Duties

• Attend daily briefings and follow instructions from the Restaurant Manager.
• Assist in stock control for tableware, cutlery, and linens.
• Perform opening and closing duties as per the restaurant’s standard operating procedures (SOPs).
• Be flexible and assist other team members when required during peak operations.

Key Skills Required

• Excellent communication and interpersonal skills.
• Strong knowledge of food & beverage service standards.
• Ability to multitask and work under pressure.
• Leadership and team management skills.
• Good problem-solving and customer-handling abilities.

Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED1,800.00 per month