Senior Wellness Operations Manager

Job Summary:

AIK Body & Soul Wellness Bahrain is seeking a dedicated and people-focused Senior Wellness Operations Manager to lead wellness center operations, customer experience initiatives, service excellence programs, and business growth activities. This leadership role is ideal for a professional who is passionate about health, wellness, client satisfaction, and creating exceptional experiences while driving operational performance and team success.

Join a growing wellness organization committed to holistic wellbeing, innovation, and outstanding service. This is an exciting opportunity to make a meaningful impact while advancing your leadership career in a supportive and growth-oriented environment.

What you'll do:

• Lead and oversee daily wellness operations to ensure exceptional service delivery and operational efficiency
• Develop and implement strategies that improve client satisfaction, service quality, and business performance
• Manage wellness programs, service offerings, scheduling, and operational resources
• Monitor business performance metrics and identify opportunities for growth and process improvement
• Build and maintain strong relationships with clients, partners, and community stakeholders
• Coordinate team activities and support workforce planning, training, and employee development initiatives
• Ensure consistent service standards across all wellness programs and customer interactions
• Manage operational reporting, budgeting, forecasting, and performance tracking activities
• Support marketing, membership growth, and client engagement initiatives
• Foster a culture of collaboration, wellness, professionalism, and continuous improvement

Requirements:

• Experience in wellness management, hospitality management, customer service leadership, healthcare administration, fitness operations, spa management, business operations, or related fields
• Strong leadership and team management capabilities
• Excellent communication, interpersonal, and relationship-building skills
• Ability to manage multiple priorities in a service-focused environment
• Strong organizational, analytical, and problem-solving abilities
• Experience improving customer experiences and operational performance
• Familiarity with wellness services, membership programs, scheduling systems, or client management platforms is beneficial
• Ability to collaborate effectively with diverse teams and stakeholders
• Bachelor's degree or equivalent professional experience is welcomed
• Passion for wellness, customer care, and operational excellence

Why work with us:

• Competitive compensation package
• Opportunity to lead wellness programs and operational growth initiatives
• Professional development and leadership advancement opportunities
• Collaborative and wellness-focused workplace culture
• Exposure to innovative wellness services and client engagement programs
• Supportive leadership team committed to employee success
• Stable full-time permanent position
• Recognition and rewards for performance, leadership, and service excellence

Pay: BD1,800.000 - BD3,000.000 per month

Work Location: In person