Senior/Head of E-commerce

E-commerce & Digital Marketing Manager
Job Summary

We are looking for an experienced E-commerce & Digital Marketing Manager with 5+ years of experience to lead and manage end-to-end e-commerce operations and digital marketing activities. The ideal candidate should have experience working with a reputable brand or established e-commerce business and possess a strong background in both local and international e-commerce markets. The candidate will be responsible for driving sales growth, improving customer experience, managing online marketplaces, leading digital marketing initiatives, and overseeing cross-functional teams.

Key Responsibilities

• Oversee and manage all day-to-day e-commerce operations.
• Develop and execute strategies to increase online sales, revenue, and customer retention.
• Manage website performance and ensure a seamless customer experience.
• Monitor product listings, pricing, promotions, and content updates.
• Coordinate with operations, customer support, marketing, and technology teams.
• Track and optimize the complete order lifecycle, from order placement to successful delivery.
• Monitor inventory levels and ensure product availability.
• Analyze sales performance, customer behavior, and market trends to identify growth opportunities.
• Prepare and present weekly and monthly performance reports to management.
• Plan and execute promotional campaigns, seasonal offers, and sales initiatives.
• Work closely with digital marketing teams to improve traffic, conversions, and return on investment.
• Develop and execute digital marketing strategies to drive customer acquisition and business growth.
• Manage paid advertising campaigns across Google, Facebook, Instagram, TikTok, and other digital channels.
• Oversee social media marketing, content planning, influencer collaborations, and customer engagement initiatives.
• Monitor marketing performance metrics, including ROAS, conversion rates, customer acquisition costs, and campaign effectiveness.
• Manage and optimize sales across multiple channels, including company websites, marketplaces, and social commerce platforms such as TikTok Shop.
• Ensure timely resolution of customer complaints, refunds, and operational issues.
• Manage relationships with third-party vendors, logistics partners, and service providers.
• Establish and improve operational processes to increase efficiency and productivity.
• Lead, mentor, and manage the e-commerce team to achieve business objectives.
• Ensure all platform activities comply with company policies and quality standards.

Requirements

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum 5+ years of experience in E-commerce Management.
• Proven experience managing both local and international e-commerce operations.
• Prior experience working with a well-known brand, established e-commerce company, or large-scale online business.
• Experience managing e-commerce platforms and marketplaces such as Shopify, Amazon, eBay, Walmart, Daraz, TikTok Shop, and similar platforms.
• Proven experience in digital marketing, including Google Ads, Meta Ads (Facebook & Instagram), TikTok Ads, SEO, email marketing, and performance marketing.
• Strong understanding of customer acquisition, conversion optimization, and online sales growth strategies.
• Strong leadership and team management skills.
• Experience with online sales, inventory management, order fulfillment, and customer experience management.
• Strong analytical and reporting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Experience Required

5+ Years

Employment Type

Full-Time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Do you have 5+ years of experience in E-commerce Management?
• Are you available to work onsite?
• Can you attend an in-person interview at our office in Nespak Society, near Wapda Town?
• Have you worked with a reputable brand or established e-commerce company? If yes, please specify the name(s).

Work Location: In person