Senoir Consultant - Customer Engineer

Job Description: Senior Engineer – Technical Support

Location: Mumbai / Bangaluru / Gurgaon

Department: Customer Engineering

Reporting To: Director – Customer Engineering

About Videonetics:

Videonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.

To know more about us – https://www.videonetics.com, Videonetics: Overview | LinkedIn

Responsibilities

● Leading Customer Demonstration and POC end to end.

● Demonstrating, installing, troubleshooting, Video management system, VA and other related software applications

● Gather and document Customer demo and POC requirements

● Working closely with Engineering and Software development teams to prepare for Demo and POC deliverables

● Visting Customer site for readiness assessment.

● Coordinating with Customer and internal teams to ensure POC site and system readiness.

● Working closely with the Engineering and Software development teams to Support the roll-out of new applications, testing and evaluating new technologies

Qualifications:

● Good understanding of Servers, storage devices, network communication basics

● Hand-on experience in installing and troubleshooting software applications on Linux and Windows OS

● Hand-on experience in handling IP cameras, Network switches

● Hand-on experience in customer interaction and generating RCA report

● Very good interpersonal and communication skill (both written and verbal)

Good to have:

● Hand-on experience of installing and maintaining Video management system and/or ICCC applications

● Hands-on experience in deploying dockerised software applications

● Experience with remote desktop applications and help desk software

Work experience:

• 8-10 years of working experience in installation and maintenance of IP Surveillance system.
• At least 4 years of working experience Video management system, Traffic

Job Type: Full-time

Pay: From ₹1,500,000.00 per year

Benefits:

• Flexible schedule

Work Location: In person