Server

Summary of Position:
The role of the Server is to provide a dining experience that exceeds guest expectations by coordinating and monitoring entire station and communicating with dining room and kitchen personnel. The server is responsible for observing guests to ensure satisfaction with the food and service and determining when the meal has been completed. The Server is solely responsible for the guests/tables dining experience from the start to the moment they leave the restaurant. Duties include marking tables, clearing courses, water service, serving drinks/food, taking correct orders, stocking service stations, and cleaning and resetting vacated tables. The Server always maintains a clean working environment.

Duties & Responsibilities:

• Check in with management upon arrival for daily duties and station assignments
• Set up dining room according to floor plan provided by manager, complete assigned side work and ensure dining room is detailed and ready for service prior to pre-shift briefing
• Attend pre-shift briefing, taking note of relevant information including service, food and beverage, and guest notes
• Receive Chit from Host/manager and greet the tables within 2 minutes, take water preference and offer a cocktail/wine to start
• After water is poured, present and explain the menu to the guest
• Deliver cocktails, aperitifs, or wine
• Take food and beverage or wine orders from guests (always written), and place order through POS terminal – Relay to support staff for any assistance
• Process guest orders to ensure all items are prepared properly and on a timely basis, ensuring that all food orders are completed correctly, considering food allergies dietary restrictions and special requests
• Communicate with host stand, service staff, and kitchen, and coordinate entire station to ensure guest satisfaction with the food and service
• Serve courses from kitchen and service areas promptly and graciously with finesse according to restaurant protocol; garnish items with proper presentation prior to serving, including tableside service
• Present, open, and pour wine adhering to the restaurants protocol, and clear glassware when appropriate
• Assist support staff with marking tables, clearing courses, water service, stocking service stations, and cleaning and resetting vacated tables
• Observe diners to ensure guests are satisfied with the food and service, anticipate, and respond to any additional requests and needs, determine when the meal has been completed
• Total final bills and accept payment, and liaise with bartender for any cash transactions
• Be able to perform opening, mid and closing duties as outlined by management
• Assist in counting China, glassware, silverware, and linen

Qualifications:

• Prior experience in customer service
• Excellent communication skills
• Must be a team player
• High school diploma or GED equivalent required
• ServSafe/Food Handler’s Certification required
• TABC Certification preferred
• 3-5 years of fine dining experience

Physical Demands:

This position is very active and requires standing for long periods of time. The position may require occasional lifting of products weighing up to 25 pounds.

Position Type and Expected Hours of Work:

This position regularly requires long hours and a schedule that fluctuates based on business needs.