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Server

Knowledgeable, attentive, and genuine. You are the primary relationship between Tupelo and every guest at your table.
POSITION OVERVIEW
Servers at Tupelo Grill are responsible for delivering a dining experience that feels personal, informed, and effortless. This means knowing the menu thoroughly, anticipating guest needs, and executing service with confidence and care. We are a casual fine dining restaurant, which means standards are high but the atmosphere is warm — not stiff. The best servers here make it look easy because they have put in the work behind the scenes.
Reports to: General Manager / Shift Supervisor
CORE RESPONSIBILITIES
  • Welcome guests to their table, establish genuine rapport, and guide the experience from start to finish
  • Maintain current, thorough knowledge of the menu — including ingredients, preparation methods, allergens, and modification options
  • Make informed, enthusiastic recommendations on food and beverage pairings
  • Take orders accurately without relying on shortcuts or assumptions
  • Coordinate with the kitchen and expo on timing, modifications, and special requests
  • Monitor tables throughout service — anticipate needs without hovering
  • Handle guest feedback or concerns with professionalism and escalate to a manager when appropriate
  • Complete assigned opening and closing sidework thoroughly and on time
  • Support teammates, including bussers and food runners, to maintain floor flow
  • Process payments accurately and in accordance with tip reporting policies
QUALIFICATIONS
  • Prior serving experience in a full-service restaurant required; fine dining or upscale casual experience preferred
  • Solid working knowledge of food and beverage, including wine and cocktails
  • Comfortable with POS systems — Toast experience a plus
  • Must be 18 or older and eligible to serve alcohol in the state of Montana
  • Able to carry multiple plates and remain on your feet for extended shifts
YOU'RE A GREAT FIT IF YOU
  • You read a table quickly and adjust your approach accordingly
  • You treat service as a craft, not just a job
  • You are consistent — guests get the same excellent experience whether it is a Tuesday or a Saturday
  • You follow through. When you say you will check on something, you do

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