Knowledgeable, attentive, and genuine. You are the primary relationship between Tupelo and every guest at your table.
POSITION OVERVIEW
Servers at Tupelo Grill are responsible for delivering a dining experience that feels personal, informed, and effortless. This means knowing the menu thoroughly, anticipating guest needs, and executing service with confidence and care. We are a casual fine dining restaurant, which means standards are high but the atmosphere is warm — not stiff. The best servers here make it look easy because they have put in the work behind the scenes.
Reports to: General Manager / Shift Supervisor
CORE RESPONSIBILITIES
- Welcome guests to their table, establish genuine rapport, and guide the experience from start to finish
- Maintain current, thorough knowledge of the menu — including ingredients, preparation methods, allergens, and modification options
- Make informed, enthusiastic recommendations on food and beverage pairings
- Take orders accurately without relying on shortcuts or assumptions
- Coordinate with the kitchen and expo on timing, modifications, and special requests
- Monitor tables throughout service — anticipate needs without hovering
- Handle guest feedback or concerns with professionalism and escalate to a manager when appropriate
- Complete assigned opening and closing sidework thoroughly and on time
- Support teammates, including bussers and food runners, to maintain floor flow
- Process payments accurately and in accordance with tip reporting policies
QUALIFICATIONS
- Prior serving experience in a full-service restaurant required; fine dining or upscale casual experience preferred
- Solid working knowledge of food and beverage, including wine and cocktails
- Comfortable with POS systems — Toast experience a plus
- Must be 18 or older and eligible to serve alcohol in the state of Montana
- Able to carry multiple plates and remain on your feet for extended shifts
YOU'RE A GREAT FIT IF YOU
- You read a table quickly and adjust your approach accordingly
- You treat service as a craft, not just a job
- You are consistent — guests get the same excellent experience whether it is a Tuesday or a Saturday
- You follow through. When you say you will check on something, you do