Server Technical Support Engineer

Responsibilities:

• Technical Expertise: Solid knowledge of server hardware, operating systems (Linux/Windows), and basic networking. Experience in installation, configuration, troubleshooting, and maintenance of enterprise servers or virtualization platforms (VMware, KVM, or OpenShift is a plus).
• Network Management Systems: Experience in deployment, configuration, and maintenance of Network Management Systems (NMS) or monitoring tools. Ability to integrate servers and network elements into centralized management platforms and ensure stable system performance.
• Support & Problem Solving: Capable of diagnosing and resolving system or hardware issues, performing firmware/BIOS upgrades, and conducting preventive maintenance. Familiarity with major server vendors (HP, Dell, Lenovo, Huawei, ZTE, etc.) preferred.
• Develop and expand new customer relationships, establish solid business partnerships, and maintain existing customer relations. Understand customer requirements and offer suitable server products and solutions to meet their business needs.
• Coordinate internal team resources to ensure timely fulfillment of customer requirements, including collaborating with the technical team to resolve technical issues.

Qualifications:

• At least 1-3 years experience in server and storage industry or related IT sectors, with a good understanding of the server market and industry trends.
• Ability to work collaboratively in cross-functional teams and strong team spirit, able to closely collaborate with internal teams to achieve customer satisfaction.
• Good English communication and presentation skills to establish positive business relationships with customers.