Service Advisor

Description:

Join the team at Direct Discount Tire as a Service Advisor and become a key part of a welcoming and energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude.

Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, were searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Provide logical diagnostic services or repairs to address customers' concerns.
• Provide accurate estimates for all recommended services or repairs.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and misunderstandings with courtesy and tact, without exacerbating the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is delighted with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training offered by the Company.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

Requirements:

• Customer Service background
• Automotive background
• Able to stand for long periods
• Ability to work with computer system
• Learn Tiremaster program

Compensation details: 16-18 Hourly Wage

PIa220aa52ae03-4377