Service Advisor

Job Summary

• Point of contact for dealers on technical issues, escalations, and service-related matters as designated by the Team Leader.
• Manage service claim lifecycle including validation, approval coordination, documentation accuracy, and dealer follow-up.
• Monitor repair performance, failure trends, and recurring issues, providing structured reports to management.
• Coordinate with internal teams (QA, SW, Logistics) to ensure service alignment with product updates and company standards.
• Supervise AV unit diagnostics, troubleshooting, and warranty repair processes to maintain service quality.
• Maintain accurate tracking of service logs, inventory status, and system records to ensure operational transparency.
• Conduct field visits to dealers in UAE, South Africa and GCC when required to support technical resolution and strengthen business relationships.
• Support product quality improvement by reporting field feedback and verifying corrective actions.

Qualifications and Skills

• 2 - 5 years UAE experience
• Basic knowledge in MS office (advance knowledge is an advantage)
• Good communication skills
• Strong knowledge of audio video navigation system repairs and maintenance
• Good problem-solving ability and initiative to handle dealer concerns, complaints, and request with professionalism
• Valid UAE driver’s license
• Not more than 35 years old

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Application Deadline: 20/02/2026
Expected Start Date: 02/03/2026